Courtyard Richmond Airport - Hotel in Sandston - 5400 Williamsburg Rd, USA

There for a largish family event which included people of all or most ages. The room was sufficiently large and comfortable, and the staff were pleasant, helpful and patient. People who used the airport shuttle were very pleased with the service. On the whole, this was a very satisfactory stay.

We had two rooms on the third floor and both did not have properly functioning AC units so they smelled like wet dog from the humidity inside the rooms. One room had mold on the wall. We were all grossed out but as we were staying only one night and we checked-in late, we all just went to bed. Needless to say we had a terrible night’s sleep due to the dampness in the rooms. We were happy to leave early the next morning. It was a very disappointing experience because one expects much better from a Marriott property. ||The hotel also had one elevator broken so guests had to wait for the one working elevator.

This room is filthy. The bathroom has never been cleaned and the towels are gross. There are stains on the couch. It reminds me of being in the 1990s, staying at a Days Inn that was built in the 60s. ||On a positive note the shuttle driver picked us up on time at the airport and the desk clerk was nice.

It was impossible to get anybody to answer the phone. Then after we booked a room for two queen beds for us and our two large teenage boys… We got to the hotel and found out that they had -15 double bed room. A couple in front of us was kind enough to give us their room, and they took the King that we were supposed to have

The room was fine, no complaints there. I was disappointed that the fire pit wasn’t working. When I asked about it the first night, the clerk said she didn’t know anything about it. The next morning, I asked if it would be fixed and I was told the engineer wasn’t coming in that day, I felt that the employees did not care that they weren’t able to offer an advertised amenity.

Front desk clerk had an attitude. Place smelled like pot and cheap cologne. Rooms were old, smelly, and gross. Turned on shower and there was no more than a drip. Shuttle was.ok but not free. Do not stay here as guest look like they used the room for 30 minutes. (If you know what I mean). Sketchy outside.

Positive: Staff was amazing. Courteous, kind, friendly . And accommodating. Friendly. Negative: Pool suction/ vacuum was not functioning. The floor was flooding.

I was having a difficult time finding a room along I-95. This wasn’t too far off the highway. It was a good location. There aren’t many tv channels. I like TVLAND but didn’t see it as being available to watch.