Everything is good about this hotel/location. Room was comfortable. Pillows were excellent and plentiful. Mattress was terrific! Though I did not utilize the common area, other guests did and they seemed very happy gathering at tables to talk and have a late night drink or coffee/breakfast. I will return to this hotel on my next visit to NJ / Paramus area.
Good location. Clean, comfortable rooms.
Jonathan at the front desk was so helpful and kind. He helped with my reservation and made check-in a seamless process after a long day of travel.
Thank you!
Positive: "" Negative: For the first 2 1/2 hours our air conditioning was not working. We had to call for maintenance which to fix air conditioning. The room was definitely not the cleanest. There were holes in the bedding as well. No complementary breakfast for the cost.
Upon entering the hotel u see an open concept with the lounge & eating area that felt professional. The hallways and the rooms were clean. The layout of the room was nice, unlike what you would expect from a Courtyard. One of the best parts for me was that the smell was very neutral for me. More times than not there are issues of order in hotel rooms; fortunately this wasn’t the case here. The hotel was very quiet & was definitely a mature traveler’s destination. I enjoyed my stay here.
We left in the morning and came back to our room with the heat blasting at 96 degrees with the temperature outside at 94. The front desk said they had a power outage and can’t do anything about it and hung up on me. All the rooms upstairs are hot. It’s taking forever to cool down and absolutely no compensation or apology. Nothing. Never again will we be back here. Awful front desk customer service.
The location is on a very busy street that requires several rights to make a left. The road noise could be too much for some, and despite having some options near, nothing is easily walkabale. Rooms are comfy and the front desk staff was friendly.
Although the staff was nice and friendly, my room was not clean. The room overall felt a little outdated although there were some modern finishings. The bathroom did not have a shower mat and 2 of the hand towels were wet and the toilet handle was broken. I'm not one to complain but being a Marriott Bonvoy member and traveling more often I feel the bathroom could've been better kept. One of the lesser Courtyard's I've stayed at. The location is a bit tough to find off of Route 17.
Nous étions un groupe de 40 personnes. Le service est plus que 5 étoiles. Jamais nous n'avons eu l'impression de déranger. Chaque demande a été écoutée et réglée immédiatement. Une mention spéciale et un grand merci à Mae King, spécialiste des événements, qui nous a pris en charge du début à la fin. Si vous avez un endroit à choisir - Courtyard by Marriott Paramus est un must !
We ordered drinks and pastries for 13 people this morning and everything was absolutely INCREDIBLE. We loved the guava and cheese pastry so much we got another one and the same sitting. I love turmeric so the golden latte really hit the spot. Highly
