Courtyard Memphis Southaven - Hotel in Southaven - 7225 Sleepy Hollow Dr, USA

We stayed here one night and the room seemed fine at first. Rooms were clean and nice, however at around 7am they started to get ready for cleaning rooms and were incredibly loud. Apparently there was a storage room right outside our door and the cleaning crew were slamming that door shut repeatedly. The door shut so loud it sounded like someone was in our room slamming the bathroom door. I would not recommend staying in the hotel especially room 220. Additionly, the hotel doesn't offer any breakfast items free of charge everything costs extra.

3 night, 4 day stay from August 30 - September 2. No maid service or even room refresh despite multiple requests to front desk and being assured we would get one. This hotel does not care, you are on your own. Completely unacceptable. Find another property.

Great front desk crew, very friendly and efficient. Rooms are as expected for a Courtyard property. The location is good, while close to the interstate it's surprisingly quiet. This property is nestled in with a few other hotels, so be sure you're turning into the correct driveway.

My son's baseball team stayed at this property during a baseball tournament in Southaven. It was a great hotel with AMAZING staff. Tammy at the front desk is the best person I've ever met in the hospitality industry, and the staff at the cafe was always so helpful. The boys loved the indoor pool.

I recently checked into the Courtyard Marriott for a stay that extends until Sunday, and I didn't want to delay expressing my gratitude for the exceptional service provided by Kaliyah Collins. On my first night, I encountered an issue with the air conditioning in my room. Kaliyah was super helpful and very accommodating, promptly arranging for me to switch to another room. She followed up to ensure I was happy with the new room, which truly highlighted her commitment to guest satisfaction. The hotel is nice and updated, clean, and well taken care of. The staff is generally very friendly, but Kaliyah stands out for her dedication and attentiveness. Her outstanding customer service has made a significant positive impact on my stay. I highly recommend this hotel, and I want to extend a special thank you to Kaliyah for making my experience so pleasant from the very beginning.

Positive: Location is convenient to destinations. Negative: Whirlpool Hot tub not working , broken in Jan. Also when I booked trip. Should have been disclosed when I decided on a hotel. I stayed there the end of March! I probably would have stayed elsewhere, very disappointed with no hot tub as I had an injury . Negative: ""

One of the nicer hotels in Southaven. Rooms are clean, staff is great. Stay here for a consistenly good experience. I have stayed at just about every other Southaven hotel, this is the best.

We booked adjoining rooms for a family trip. Both rooms were not cleaned well at all and very dusty. We never heard back from housekeeping about this issue and I also provided the card to the lady at the front desk upon checking out Sunday Oct. 15th regarding the issues in the rooms and have yet to hear from management. I cleaned the bathrooms myself and had a family member bring me a vacuum to clean the floors myself. The couches in the rooms need to be completely cleaned as they are full of stains. The whole hotel can use a complete remodel. There are 37 photos attached and this hotel is easily 2.5 stars.