Courtyard Madison West/Middleton - Hotel in Middleton - 2266 Deming Way, USA

This Hotel is new, beautiful, clean. Really love it. They have a huge pool area with whirlpool and a kids area. Room immaculate, comfy. Front desk staff so friendly, we actually needed to add an extra night and he did it in about 30 seconds over the phone. Amazing

Now a 2 star hotel in terms of amenities though it has been refurbished and looks nice. Skimpy on room coffee (for one only). Bath towels were pool towel quality and were thin and rough. Very little clearance between bed and wall so second person had to be thin. Mattress sunk in the middle. Internet access was restricted to one guest, so only one of us had Internet access! On the plus side, it was clean. We did not use the Bistro because there are some good restaurants nearby. The location was great for our purposes but no more stays here!

Really enjoyed our stay at the hotel. I travelled with two small kids and my wife and we would stay here again. ||Pros: recently remodeled rooms and commons areas, spacious lobby with lots of seating and TVs, big outdoor area with more seating and nice layout, pool is big with stuff for kids, quiet and remote, not too busy||Cons: shower tubs drained poorly, the couch in the suite could be a bit more spacious, the only other con for me was the non-plussed staff. I encountered a front desk person and a staff person near the bar/food area. Neither were friendly or attentive. The front desk person seemed annoyed that we bought some snacks and she had to ring them up. The bar person was just not interested in doing her job. She just sorta starred at me when I walked up and wanted to order some bottled waters. When I asked about a beer I couldn’t see well she just served it to me and when I saw what it was I knew I wasn’t going to like it and I would’ve picked something else if she had just showed some effort to tell me what it was. It’s too bad when you’re trying to enjoy time away from home with your family and have to deal with ornery staff. It wasn’t busy. Makes you wonder if they’re being treated fairly or they just hire people who lack any social skills. ||Luckily you can avoid the abysmal staff entirely by bringing your own drinks/food and checking in with your mobile app! It’ll give you a room key that works in the entire hotel!

They did a real nice job renovating this place. Everything looks fresh & clean. My reason for the 3 star on the room is the tub drain in our room (302) was terrible. I take quick showers. However, by the time I was finished, the water was up to my ankles.

Positive: The hotel itself is beautiful. Negative: Incompetent staff. Our wall outlets by our bed didn?t work & neither did the lamps. The lack of food, no continental breakfast for the price, the bistro also lacked a cook which made the menu 3 options which were fried food, overall, go stay elsewhere.

First, the good! This is a newly built hotel in a great location. The front desk and housekeeping service was generally excellent (more on why I gave that category only 4 stars below). And one standout wonderful thing about the hotel is the breakfast. You have to pay a la carte for everything, but they have great espresso drinks, nuanced food items (avocado toast with sun-dried tomato and arugula and honey drizzle!), and the prices are reasonable. We overall had a great stay there! The two downsides of the hotel were: 1) The walls are thin. There were louder guests next to our room and we could hear almost all of their conversation. Thankfully, when I went and knocked on their door, they kept it down. But still, we could hear a LOT! 2) The hot tub was out of service when we were there and the pool, while technically operational, was also "broken" in the sense that the heater was malfunctioning and it was 12 whole degrees colder than it should be (according to the front desk staff). The staff were incredibly gracious and proactive in trying to fix the problem, and we were offered an alternative at check in (to go across the highway to use the Residence Inn pool and hot tub). So there is nothing I wish had been done differently. But still, this was extremely disappointing because I shopped around for a kid-friendly pool setup for our 5-year-old daughter, and there were a LOT of other hotels in the area with compelling pools, and then I chose the ONE place where the pool actually was not usable!

We had a good stay. The only problem was that we chose the hotel for our kids to enjoy the pool on our visit to Madison and the pool temperature was very cold. The hot tub was out of service (which we didn’t mind about) but the pool temperature was in the low 70s and it felt very cold. We didn’t ask for any accommodations to be made for us but I’m sure there was something we could have asked for because there was virtually no one in the pool area when our kids enjoyed the minimal play time they did in the shallow end of the pool. That was very disappointing. Overall we had fun though and everything else went well. We enjoyed the (non-complimentary) breakfast too!

Positive: Conveniently located to the freeway. Appeared to have a nice pool area (we looked, did not use). Negative: Lack of free breakfast; not interested in their cafe style set-up. Negative: ""