Courtyard Houston Pearland - Hotel in Pearland - 11200 Broadway St Ste. 2000, USA

Cannot recommend and will not be back. 1st room they had us in smelled like mildew. They were able to replace our room in a nice way. Walls of rooms are paper thin so your neighbors define your sleep experience. Outdated decor, outdated terrible AC unit, and gross slight damp carpet in room. Terrible coffee in room. Not enough towels/cups etc in room even though they knew there were more than 2 of us. "Fries and dip duo" from bistro was a small cup of fries with a side of ranch and a cup of ketchup packets. Staff we dealt with was nice. Location is fine if you like chain restaurants and mall-like surroundings.

The location of this hotel can't be beat! There are restaurants and lots of shopping within walking distance. Great for adults and kids, not loud at night as we were there on a Friday night. I just have a few complaints. I am a Marriott member and I was not offered water when I checked in which I am used to receiving at any other Marriott chain I've been too. The air in our room worked great, but it didn't get to the whole room. We had our air on 65 and you could only feel it if you were right next to the vent. Our room smelled like mildew and wet when we walked in, and one of our pillows literally smelled like dog poop like someone nasty slept on it and it had not been washed. I feel like these are just one offs otherwise everything else about the hotel and area are spot on. We live in Houston area, but I would definitely stay here again.

I want to start off by saying the manager, Kirk definitely did not keep his word. The room we had did not have Internet, which I needed to work and was guaranteed would work. It got to the point where I was questioned for my incompetence and I’ve been IT professional for over 10 years. I was very patient trying to be relocated to another room, but never got the opportunity to have that happen. The room had a very bad odor and I was told there was nothing that could be done about any of the discomfort that we were dealing with I was being patient due to the circumstances, but continually be being relegated to unfair treatment. Marriott, if this is how you treat customers then I would definitely look for other hotel chains to spend money with. This was the most unacceptable experience I’ve had in a very long time.

Loved it! I stayed here due to the storm and they had great customer service & the manager was very nice. I would def recommend. The girl at the bar was very friendly.

Good luck on getting hot water when you want to take a shower. Took almost 10 minutes to get lukewarm water. Also there are no controls on the AC unit. Only a the thermostat. AC comes on full blast until it reaches temperature then cuts off. Very noisy at night when trying to sleep. Maintenance man came and just shrugged his shoulders. Nothing he could do.

Love the location of this Marriott. It’s close to major roads. Plus point it’s in Pearland Town center, so for foodies you have plenty of choices of restaurants at walkable distance. Plus shopping centers like Macy’s, Victoria secret and many more. Has a huge parking lot. As for the service and rooms, they are good as per Marriott standards.

We were there for the weekend and the only good thing I can say is that it is in a good location. Their head housekeeper, Edwardo, told me they did not have a lost and found available, a bald faced lie and the overweight manager was confrontational and attempted to engage in a screaming match, but I walked away. The floors were super Nasty and the carpet is old, threadbare and very dirty. Go to a Hilton, run!

Nasty dirty rooms. We stayed the weekend and it was the worst. Their head housekeeper, Edwardo was rude as all get out and he lied and told us there was no lost snd found and I immediately went downstairs to the front desk snd found out that he lied. The staff there is super rude and horrible. GO STAY ANYWHERE ELSE UNLESS YOU LIKE DIRTY, DARK CRAMPED ROOMS!