Courtyard Detroit Pontiac/Auburn Hills - Hotel in Pontiac - 3555 Centerpoint Pkwy, USA

My boyfriend and i came down for a 2 day trip and booked two nights here. The room was huge, comfy, clean, and smelled good. The employees are all extremely friendly as well. The pool was a little cold (i was out in the sun all day!) And needed a bit of a clean but i enjoyed my swim anyhow. The bartender working was also extremely friendly and made good drinks. Overall, i enjoyed my stay there and am happy with the experience.

I stayed here for four nights in May. ||I'll start with the positives; the staff were very friendly, attentive, and personable. The location was clean, both the common areas and the rooms. I never checked out the pool, but it looked nice. My room had a nice little balcony with a couple of chairs, which was a nice little spot for a coffee or snack with fresh air. My bed was very comfy - one night I slept about 10 hours, which is pretty rare for me in a hotel.||The location is very convenient, it is very easy to get to and from the I-75. However, there isn't much in the immediate area, so be prepared to go for a bit of a drive if you're looking for a casual restaurant for dinner or shopping. ||Now, a few negatives. The walls in are pretty thin - you can hear the foot-falls and conversations of people in the hallway. It was pretty quiet during my stay, so the noise wasn't too much of an issue for me. ||Now, the oddest thing I've ever complained about... The toilet in my room was the size of an elementary school toilet. It was extremely low to the floor and had a very shallow bowl. For guys... a shallow toilet bowl full of cold water can be extremely unpleasant. LOL!

This hotel is ok - quiet, somewhat recently renovated but had several cheap management choices. Under the sink was dirty. Door jams were dirty. The bathroom door squeaks loudly. The bed sagged. The comforter / duvet was yellowed from age. The tub didn't drain. I'd stay here again as it was very reasonably priced but if you like your rooms to be perfect this might not be the place for you. The staff were really friendly and courteous which is always appreciated.

A Mixed Experience I have stayed at this location on two previous occasions, both of which were stellar experiences. During my first visit, the front counter lady—whose name I unfortunately do not know—offered exceptional, 5-star service at what is typically a 3-star hotel. I was able to use mobile check-in without any issues, and she even assisted me in getting my mobile key without any hassle. The seamless and pleasant experience made me eager to return. On my second visit, I had a similarly positive experience. Again, I checked in using the mobile option and received my mobile key effortlessly. Given my history of smooth stays at various Marriott properties across several locations, where I routinely use the mobile check-in feature without trouble, I had high expectations for this location. However, tonight's experience was radically different and disappointing. I was unable to complete the mobile check-in or obtain a mobile key, which forced me to go to the front desk. There, I was unexpectedly asked to provide a physical credit card, despite never having encountered this requirement before. Additionally, I was informed that I would always need to present a physical credit card or have my company send an authorization for my own corporate card. This was quite odd and inconvenient, considering my prior experiences. Ultimately, I had to cancel my reservation and seek accommodation with one of your competitors, who had no issues accepting payment via Apple Pay. This experience was a significant departure from my previous stays and has left me questioning whether I will return to this location in the future.

We found out our third party booking service dropped the ball and we were left in the lobby with no reservation. The hotel manager Dan and his co worker saved the day and got us booked into a room with a price match within minutes. Completely saved our butts, can't thank them enough! Rooms were also clean with plenty of space and a nice balcony!

I normally exclusively stay at Marriots, but I am now open to other experiences. 1st, my plane was delayed for hours coming from Atlanta. Thanks, Delta Airlines! Because of the late flight, my reservation was canceled. So I check-in at 2:15am. with no reservation. I was then charged a whole day because it was before 3 a.m., which Marriott considers the next day. There was no housekeeping for the whole weekend. Daily, we had to ask for fresh towels. I reported this previously, and a manager responded but never made it right with us. Customer service is a thing of the past. I recommend spending your hard earned money in places that value you as a customer and earns your business.

First off I came there for work so I did not pay for my room. I don’t want a refund however I’m almost 99.9% sure I got bed bugs from my room - this to me looks like bed bug bites. When I called the front desk said they would do an investigation but she said no one else has been itching and I told her bed bugs don’t show up for days and I’m definitely bit up and I’m telling you it’s not from my home! This was the only other place I’ve stayed …kind of felt like the front desk lady didn’t believe me but I told her - hey I don’t want anything just for you guys to know that I think this happened to me here As far as service and location everything else was great But I’m going to leave this room so people check their beds. I got in so late from my flight and home late every night I didn’t see anything but honestly with bed bugs you might not so I’m glad they will do the investigation- if they actually do wasn’t sure by how I ended that conversation but these bites are all over my back and side too This picture was taken a few days after I got home

Pulled up to the hotel and immediately regretted the decision to stay. From outside you could see the age. Screens were hanging out of windows, and cracks in the facade. The room was not much better. The bed was lumpy and had a huge dip on one side. My husband woke up in pain. Mold and dust in ac unit and curtains. All the surrounding hotels were sold out, except this one but we were able to move to the hotel across the street after one night but not before bringing a small carpet bug with us. Thought it was a bed bug buy google lens said it was a carpet bug. You will need a car staying at this location.