Courtyard Des Moines West/Clive - Hotel in Clive - 1520 NW 114th St, USA

Courtyard by Marriott in Clive The facilities are clean and well lit inside and out. Parking included handicap parking. The main bathrooms and front doors are handicap accessible. The inside front has been remodeled to the nice bistro area. The staff is kind and helpful , however not really up on feathers and down. My room was mostly feather free- accept the down comforter! Causing the need to strip the bed and place blankets on it. I still had a slight reaction to the feather and down residue but my allergy medicine did minimize it. There certainly is a need to highlight American with Disabilities Act as well as storing feather free bedding in a separate safe area that is clearly marked so staff is not guessing at what they have. The hallways and rooms look ready for an update.

The staff and service is great here. Very friendly and helpful, definitely went above and beyond when we checked in. The rooms are a nice size and clean, but the big con is that the bed is not at all comfortable. They definitely haven't rotated this mattress in a REALLY long time. You can feel the indentations where people have slept. But thus far, that's my only complaint. May update this review later.

We stayed here on points for one night whilst passing through; given we paid with points, we splurged on the high pet fee.||The lobby area looked renovated; the rooms were not. Our 1st floor room was tired, had a stale smell, and oddly had the TV placed such that you couldn’t lay in bed comfortably and watch.||There is a coffee maker in the room, but no free coffee in the lobby. There was also a small fridge in the room, and a very small (older) microwave. ||The parking was ample, and seemed safe. The night we stayed there was a stabbing at the hotel next door, which made me concerned about taking the dog outside early in the morning. Hopefully that was an isolated incident.

The room itself was fine, but I stayed for five days and not once did they come in to change trash or change towels. Multiple of the outlets did not charge my computer on my desk and my laptop was dead in the morning for work. My main issues were the fridge did not work and I had to move the desk to plug in the microwave in the room. I wouldn’t have had had much issue with it if it wasn’t for the lawn service putting a leaf blower next my room in the middle of a work meeting.

It was a great spot for one night. They need to upgrade the look. Just feels a little dated but otherwise it was a comfy bed and nice atmosphere. 😁

The amenity spaces were in good condition, but our room and the stairwell we used had broken things. We also couldn't use the luggage carts when we left because there were only 2 and the 2 attendants had no idea where they were. Also the halls were kind of dark because the overhead lights are spaced too afr apart. Lastly there was no Continental Breakfast. We won't be staying here again.

Mold in the shower and AC unit. Old musty rooms that desperately need updating. We left a day early as our allergies could not take anymore. ||Upon checkout the staff did not even note our complaint of mold in the rooms. They only stated “well it’s too late for housekeeping to turn the room around for someone else to use tonight,” which we already knew.

Not only did I hear about BED BUGS. This hotel Assistant manager stole money from my family. We are a family of 5 and had an emergency, it was personal but they would not refund even though I could not go on this trip. I had to tell them about my persnoal situation with my father having a heart attack and hoped they would give me my money. They do not care. This hotel will steal your money even if you cannot make it to the hotel. Then they will tell you all about how it's the policy and no exceptions. I wouldn't think a multi billior dollar hotel chain would need the money more than a family of 5 in a struggling economy. I had to work 7 hours of my life to pay for that hotel and they just stole 7 hours of my life that I had to work to pay for that. I wish we could of went on this trip but glad we didn't stay there due to the BED BUGS. However I wish I could have that 7 hours of my life back so I could use that money to buy food for my 3 children. MATT HOOD is the assistant manager. STAY CLEAR OF THIS HOTEL AT ALL COSTS!!! RUN AWAY!!! UPDATE: I have tried calling to leave a voice mail for the General Manager, I was able to but forgot to say my phone number on his personal voicemail. I have tried calling back numerous time and Matt Hood and his front desk clerk are just picking up and hanging up. I would like my money back and ignoring me is how they are currently dealing with the situation.