Country Inn & Suites by Radisson, West Bend, WI - Hotel in West Bend - 2000 Gateway Ct, USA

I have to say, this was the most friendly and accommodating hotel I have stayed in a long time. Our TV stopped working and they moved us no problem. My son left his wallet and they called within 30 minutes of checking out and ending up still mailing it to us. I would highly recommend this hotel.

Positive: Location Negative: Yes, the shampoo hardly had any left in the container. The seal had been broken already. Pretty inexpensive and easy to replace with new. Considering what I paid for the room. Really puts a cut in the cleanliness of the bathroom.

We stayed at this hotel for one night as part of a multi-week road trip. ||Our room was ready when we arrived, and it was spacious and clean. The sheets were a bit threadbare and the towels were somewhat worn. But the beds were comfortable.||The ice machine is on the first floor.

We stayed there twice for one night. Left a candle in the room the first time a curling iron the second time. We weren’t able to get either item back. They didn’t find either item. Really? Manager didn’t care. He was extremely apathetic. Someone there is a thief. I wouldn’t let them clean my room if I stayed for more than one night.

Horrible hotel. We checked in the afternoon but had a family event so we didn't come back until late. The next morning I went to open our curtains and found them shredded. Pulled out our desk chair and it was in horrible shape. Even questioned if there was a battery in the smoke alarm as the little light did not flash the entire time we were there. When I mentioned it to the front desk all I got was oh well I will let the manager know. Can't believe they did not know about the curtains. |Breakfast eggs and sausage were cold.

In short: Absolutely save your money and go ANYWHERE else! The service is horrible, the rooms are not maintenanced, the pool is disgusting, breakfast breaks health code guidelines and front desk is unprofessional and sloppy and will give out guest information (address & credit card info) without confirming it's the correct guest/seeing an ID. Whole stay: I own a business and travel for work every week. My go-to hotel was full so I found myself making a reservation here from the Choice website. It was my first and last visit! I tried extending my reservation by phone as my travel plans were adjusted and the woman on the phone tried telling me I'd have to make one online. The laziness was evident from the start. I spent 16 years in hospitality, she just didn't want to make the effort. I made an additional reservation online and made a four hour drive in, bringing my husband and two young kids with. Checking in took over a half hour. The woman at the desk, Karen (yes, her actual name) had no idea what she was doing. She claimed she didn't have my reservation in which I had to pull up the confirmation email and text. We finally get to the room and right on the bed there's a bug. Our initial worry was a bed bug, but it was not - a window was left open, apparently. Fast forward to visiting the pool. Half the lights were burnt out so it was dark. The pool area was dingy and had a slippery film to the water and floor. The hot tub was so murky, even with the jets off, that you couldn't see your hand underwater. My 7-year-old made a comment that the pool reminded her of a lake, that's not a compliment and I was not impressive to say the least. The room itself, a King suite, was in itself, well laid out. The TVs in both areas were atop dressers with drawers. The top drawers would come out by themselves without being touched. It was extremely annoying because anytime you wanted to go anywhere in the room - bam, the drawer is open again. This was especially unsafe with having two kids there. I had to take a straw and lodge it in the side of both drawers to keep them from coming out. One other thing that could be better is the availability of outlets. There's no plug ins in the bedroom area, odd for a hotel. The bed itself is comfortable but the air conditioner would make a noise that sounded like someone breaking into your room every 10 minutes. Saturday morning breakfast nearly broke me. The hotel has a nice little area off the main lobby to eat, which is super convenient. They offered scrambled eggs, sausage, a case of breads/bagels/muffins, a waffle maker and a fridge with hardboiled eggs and yogurt. While this is normally great - they lost me when you realize the eggs and sausage were cold and had been sitting out for HOURS. The front desk girl then came in and poured a new batch of food both right over the old product! This is a huge health code violation. The trays should have been replaced. My family and I immediately discarded our food and left. We were off property for the day and upon returning that evening, I had to have my key reactivated. I also asked for a zero balance receipt for Friday night. Karen, the same lady who checked us in, was again, rude and unprofessional. She handed me a receipt and when I got to the elevator, I realized it was for a different guest. She had handed me someone elses information, which included their credit card details, phone, email and home address. I immediately went back to front desk to bring this to her attention and said she should be checking her computer system before giving out anything to a guest. She snapped at me! I asked for a managers card and she refused to give me one. She would then only tell me the managers nickname (Nish?) and wouldn't provide a last name or email. Don't stay here if you value your credit card information, cleanliness, or serve safe regulations. Too many corners were cut that could jeopardize guest safety. While no stay is ever perfect, it's clear employees here just don't care, which is really unfortunate.

Positive: Location and room size for the price Negative: The breakfast was terrible, sausage that was either over cooked or significantly under cooked, almost raw. Negative: ""

Very clean rooms, the staff was nice, breakfast gave a lot to choose from, hot tub and pool were clean and well maintained. We stayed in a handicap accessible room that was very well set up. Roll in shower and they had a shower chair provided. Very nice overall stay. Only complaint was that our king bed was VERY firm, a little too firm.