Country Inn & Suites by Radisson, Fort Worth West l-30 NAS JRB - Hotel in Fort Worth - 2730 S Cherry Ln, USA

Rooms stink. We had more than one room. One smelled like smoke and garbage the other one like extreme mold. Was scared to eat breakfast because of the non- shelont attitude of the workers. Pool is super nice and service was sweet. Lovely balcony with pool view. The bed pillows exceeded all other hotel pillows. Having a desk was Supreme. Cute mirror and very helpful full length mirror too.

Don’t be fooled like I was, the pictures online look great but it’s the complete opposite. The lobby and exterior is nice and looks fresh, but the rooms are horrendous and uncomfortable. The bedding and towels are so thin and raggedy, the comforters are so overused it feels like three flat sheets stacked on top of each other. We checked into the room super late and didn’t notice there was a stain on the comforter. Woke up the next morning to my little brother showing me the stain, it looked like a fresh stain, almost like the housekeepers just made the bed without changing the sheets. I’m pretty patient and understanding that mistakes may happen, so I call the front desk to tell them about the stain and the man who answered told us he would send housekeepers to take care of it. He in fact, did not tell housekeepers.We left for the day and came back to grab something from the room and we see the same dirty sheets. At this point, I’m livid so I go downstairs to the lady working the front desk, and I vent my frustrations to her and ask her if they can have someone change the sheets, she tells me everyone leaves for the day. She says she would change it but she can’t leave the desk unattended. Meanwhile, she’s outside a majority of her shift smoking her vape. Also, while I’m talking to her, she’s literally on speaker phone talking to someone on the phone and they can hear me speaking the whole time, doesn’t even have the decency to tuck her phone away. Anyway, she tells me she can provide a set for both of the beds which means I have to change my own sheets. At this point, I have other obligations so I couldn’t wait for her to grab the sheets, so I asked her if she could have it ready in the back for us so when we get back we can just grab it. When I was speaking to her, she was so apologetic and seemed so sincere and just so empathetic. Then we come back to the hotel pretty late, and we asked the front desk agent for the sheets, and of course, it was not there. So the agent gave us a couple of flat sheets which was sooo absurd. We ended up putting the dirty comforter with visible stains to the side and my poor brother had to sleep with sheets as his comforter. That night, I went to sleep irate, so the next morning, I go downstair to the front desk to speak to the manager. I spoke to the manager and head housekeeper and told them what happened and showed them pictures. The head housekeeper says no the blanket is not dirty, she knows that stain. She says it’s washed, the stain just won’t come out. That is so absurd to me, if the stain is that visible and they’ve treated for the stain and it’s still not coming out, you need to throw it away. I told him, if he checked into the hotel with a stain this large and visible, he would also think the room was dirty and that the sheets were not changed. He agreed and said he would give me a discount. He never did. He never apologized for the terrible experience or on behalf of his staff members for never following through. This hotel is in desperate need of better management that will raise their standards, because all of the staff members are lazy and complacent. No one cares about delivering decent customer service. If I were the lady receiving the complaint about the dirty sheets, the least I would’ve done was put up a sign at the front desk saying away from desk, will be back shortly, and drop off the sheets in the room. That would’ve taken all but five minutes away from the desk. Unprofessional and lazy front desk paired with uncomfortable room filled with raggedy comforters and bath towels leaves me with the worst hotel experience. They need to invest money in replacing ALL of the linen and a front desk manager who can train the staff and raise the standards. Also, they were literally collecting dirty sheets from the rooms with a Walmart cart. That is sooo strange and unprofessional. You would rather have your housekeepers pushing around a Walmart cart collecting dirty linen than invest in some housekeeping carts that’s going to last years?

Short stay in Ft. Worth for a conference. Cozy, wonderful place. Lots of smiles and a warm atmosphere. Housekeepers helped me with things. My stay could not have been better. I would have stayed longer, but I could not this time. I plan to return! Thank you for a wonderful stay-short, but sweet.

The hallways on the third floor smelled really really bad like animal smell bad. The toilets are low. Around the caulking around the vanity needs to be redone it looks gross and bad. Beds are super plushie. Personally I like a firm one. Plenty of room in the room. The bathroom is a pretty good size as well. Free breakfast here and super carb heavy. But to each other's own.

This small older inn is so nice because it was quiet, calm, and the guests who stayed and people who worked there were both friendly. I enjoyed having a balcony. The pool is clean and well maintained. Perfect for families with small children.

Reservation was made for suite with balcony overlooking pool. Put me ina a handicapped room non-suite overlooking the parking lot. Had to ask for clean towels twice before I got them. Only good thing about this stay was the breakfast.

Our stay was satisfactory. Jacqueline was very accommodating, friendly, and welcoming. She was also very helpful. I have no complaints.

Very nice place but probably the noisiest hotel I have ever stayed. Loads of noise from other people till 4am on our 2 nights. Walls of paper? Rooms are big enough. Breakfast beter than anticipated.