Country Inn & Suites by Radisson, Aiken, SC - Hotel in Aiken - 3270 Whiskey Rd, USA

Do not book if you are traveling with your family. The stay started off well, the hotel attendant was friendly and the room smelt and appeared to be clean. Day 2, dirty towels were still in my room, the front desk stated the cleaning people didn’t know if they were allowed in the rooms while no one was in there. (Red flag #1) Day 2, I went to workout, only to flick the light on and find the exercise room full of tall boxes, along with a guy sitting in the back corner. The lady at the front stated she had no idea the exercise room couldn’t be used. Outside was not safe for me to workout, I workout everyday so this was very upsetting. I had to buy a 2 day pass to PF. Day 3, I had clean towels in my bathroom after I was told they would put the clean towels in a bag and place them at my door. (At this point that was a good idea, knowing the background of some of the housekeepers) Day 3, a roach was found alive. When asked how to make a complaint I was told because the hotel was privately owned, nothing would happen. BUT, I was told I would get 1 nights rate returned. Day 4, After a long day, I walked into the hotel that afternoon and was told there was NO HOT WATER and it wouldn’t be on by the time of my check out. Check out: My balance had not been adjusted and no one knew what I was talking about. I still have not seen a returned payment to my card to even try to acknowledge and rectify the issue. I will now have to deal with any hotel traumas that my family may have because of this stay. I don’t believe I will be staying at any choice hotels again. Many people I know come to Aiken to stay every year for tournaments, I will not recommend.

This hotel is the best. Hands down in Aiken. The general manager Tabitha is the sweetest person you could ever meet. The housekeeping is amazing. The hotel staff makes sure that the guest are treated equally and respectfully. If you are ever in Aiken South Carolina make sure you stop by and check them out.

DO NOT BOOK!|I booked a room here for 2 nights through Expedia on May 6th. Expedia said there was only 1 room left. Website stated free cancellation until May 31st at 6:00pm. So I booked it. I talked with my daughter who stated she would rather stay at an Airbnb than at the hotel , so I canceled the reservation, same day. My reservation showed as canceled on Expedia. Fast forward and I am charged the full price for 2-nights on my credit card. The hotel management and owner said they do not accept 3rd party cancellations, even though expedia said it was a free cancellation until May 31st. After multiple calls, they refuse to call me back to discuss. Management tells the front office staff to tell me no refund due to hotel policies. How am I supposed to know specific hotel's rules for 3rd parties?!?!?! Expedia can't refund the money because the hotel is the one who charged the amount. Hotel is refusing! Days upon days, hours upon hours later, I am having to dispute the charges as recommended by Expedia.

Some of the reviews make it seem like a crack hotel. Well, I stayed in a crack hotel last night, in forest city AR, quality inn, gross. Coming into this hotel was wonderful compared to that place. I haven't seen any roaches yet, my room smells good, feels clean. Seems ok.

The roaches weren't even the worse thing about this motel. 0 out of 10, do not recommend. Staff was nice, facilities have run down and are not well maintained. Used to be nice and family friendly; now avoid at all costs.

Overall the hotel was clean and comfortable, and made for a good value stay. There were a few negatives some of which is a little beyond the hotels control but did result in a poor nights sleep. ||We had a king room with seating area. It was nicely decorated, had a lovely light feel and was very clean. The room was adapted for disability, with a wider door into the bathroom, and the shower/bath had a pull down seat and bars. The bathroom was incredibly clean, modern and well appointed. There was a selection of toiletries including bars of soap, shampoo, conditioner and body lotion. There were plenty of towels and flannels, and the shower/bath had a low and high shower head. There was a regular hairdryer also provided. ||There was a lounge area with sofa, armchair, TV, desk, fridge, wet bar, coffee machine and microwave. There was a door to separate the lounge and bedroom. The bed was huge and pretty comfy. Nice clean and soft bedding. The pillows were lumpy squares, not great. There was an iron and ironing board, ample hanging space and drawers. ||The aircon was powerful but boy was it loud and noisy. There was a good selection of hot and cold for breakfast, which was included with our stay. ||We used the pool whilst we were there. It was very cloudy and yellow looking. We contemplated not going in as it was pretty sad looking but it was really hot so we just didn’t get our heads wet. The pool area was tidy but had been depleated of garden furniture. There were 3 loungers and maybe 2 chairs. ||There was a small cardio gym, we didn’t use it but looked ok. The main negatives were the sleep disturbances. This started with a man talking loudly on the phone late at night in the rear car park. This happened again around 0630. My husband had to shout in the end. There was then a dog barking constantly from about 715, followed by Lorries reversing and beeping. ||The hotel decided to also do some hoovering around 0740 right outside our room. The worst bit was in the middle of the night I was woken by an intense smell of cannabis. It’s was so strong in the bedroom area I was worried someone had come into the room. It was gone by morning and just another annoyance of others who have no regard for others. ||Location wise there are plenty of places to eat a short drive away. The hotel is around a ten minute drive from the cute little town.

The roaches weren't even the worse thing about this motel. Do not stay here. Definitely not family friendly. Some long-term residents are entrepreneurs in alternative pharmaceutical sales. Hotel smells peculiar. Staff were friendly, though. Recruit them to work at nicer facilities.

The staff is wonderful. The general manager, Tabatha, goes out of her way to make sure you have everything you need. The hotel is convenient to restaurants and grocery stores. It's a great place to stay!