Costco Wholesale - Warehouse store in Alexandria - 7940 Richmond Hwy, USA

I want to give a shout out to William in the hearing aid department! I started going here a year ago and he is just super! Keeps my aids working no matter what! Saved me lots of money and he does a great job! This is the best Costco around! The people that work here are all so nice! They also have some great prices along with the best hearing aid department! An update! William helped me get my hearing aids updated for no cost and what a difference they make! They came back new! Working better than ever! I highly recommend this location! Clean bright with great employees!

- you do need a membership to enter this business. - this location always seems to have everything I'm looking for. - the place is clean and organized. - prices are not bad for buying in bulk but if you are just picking up a few things here and there it can get pricey. - bring your own bags or boxes, or they have boxes there you can use but it's first come first serve. - has a lot of parking but this location gets very busy. - overall not a horrible experience shopping here.

Lack of customer service. I waited in line to make my purchase. (Long af) when it was my turn to pay the machine tells me that my card is expired which it wasn't. I tried to explain to the cashier she called the supervisor/ manager (hispanic guy round and short, facial hair). The supervisor/ manager said, "it's expired do you want to renew your card right now? I can do that." I said, "no it's not expired" I pulled out my phone showed him my membership number. He replied oh okay it's not expired?!...?? But you have to go to the membership desk to update your account." After showing them my membership wasn't expired it was an error on their end. And still wanted me to go. To the customer service desk. I was in a hurry and they still wanted me to go and wait in line again. I felt it was unprofessional how they handled the situation and how I was spoken to. The issue should've been easily resolved in a professional manner. I won't be returning to that costco again

Well organized with enough options on most items . Their roasted chickens are still the best at a very good price. Lots of parking but it can get crowded. Gas prices are good.

My recent encounters at the Costco warehouse have regrettably been overshadowed by an alarming trend that has significantly detracted from what is typically a positive shopping experience—the apparent escalation in the frequency and assertiveness of membership card verifications. While I fully appreciate the importance of maintaining the integrity of a members-only shopping environment, the manner in which this verification process is currently being implemented has become increasingly intrusive, to the point of feeling like harassment. What was once a routine check upon entry has evolved into a persistent and, at times, aggressive pursuit by Costco workers to validate membership cards. The extent of this checking has reached a level where it extends beyond ensuring the security of the store and becomes an unwelcome intrusion into the shopping experience. This not only disrupts the flow of the shopping trip but also fosters an environment of unease and suspicion between customers and the staff. While acknowledging the necessity of protecting the exclusivity of membership benefits, it is imperative for Costco to reevaluate the execution of its verification practices. The current approach risks alienating loyal customers and tarnishing the reputation of a brand known for its customer-centric values. Compounding this issue is the apparent lack of consistency and professionalism in the execution of these checks. Instances of confrontational or abrasive behavior by some workers further contribute to a negative perception and create an environment that is contrary to the welcoming atmosphere Costco has traditionally cultivated. Addressing this situation promptly is crucial not only for the satisfaction and comfort of customers but also for the overall reputation of the Costco brand. A thorough review of the current verification procedures, coupled with additional training for staff on the importance of positive customer interactions, is paramount. Striking a balance between security measures and preserving the friendly, inclusive atmosphere is key to upholding the trust and loyalty of the customer base. In conclusion, the growing frequency and assertiveness of membership card checks at the Costco warehouse have become a significant concern. It is imperative for the company to take swift and decisive action to reassess its approach, ensuring that the shopping experience remains positive, inclusive, and aligned with the values that customers have come to associate with the Costco brand. Immediate attention to this issue is not only a service to customers but also an investment in preserving the long-standing reputation of Costco as a customer-focused retailer.

The lady at the self checkout today gave me a hard time because my picture is not on my card, checked my ID and trued very hard to stop me from checking out ... ended up embarrassing herself when she found out i am the carholder and a member for over a decade. Earned the business a 1 star review. Simply horrible experience.

When I first joined Costco, I thought I was making a great decision as a full-time doctoral student and educator. Unfortunately, my recent experiences have felt extremely overwhelming. Tire Center— Initial installation was flawed, air sipping from rim. Warranty still granted me a $95 fee for a replacement after facing tire trouble (constant flats and damage when commuting to Costco to put air in tire). The repair wait time: 10:15 AM to 3:00 PM. This was with a 10:30 AM appt in which I arrived 15 mins early. Membership Harassment— I am often treated as if I’m perceived not to have a membership. It feels isolating and quite stressful. For example, as I am waiting hours for Tire Center to call and confirm maintenance has completed, an employee locates and approaches me sitting in the food court area to tell me they needed to verify that I am a member. I inform him that I am a member and have been waiting for my car as I showed my membership at the door during my entry and when engaging with the Tire Center. He insists that my membership has to still be confirmed. I pull myself away from my emails/attempt at working while waiting hours to locate my membership card as requested. He looks at my card and walks off. No apologies for the misunderstanding or aggressiveness when approaching me waiting at the food court. No consideration for the discomfort and treatment. Frankly, this previous review sums up some of my sentiments: My recent encounters at the Costco warehouse have regrettably been overshadowed by an alarming trend that has significantly detracted from what is typically a positive shopping experience—the apparent escalation in the frequency and assertiveness of membership card verifications. While I fully appreciate the importance of maintaining the integrity of a members-only shopping environment, the manner in which this verification process is currently being implemented has become increasingly intrusive, to the point of feeling like harassment. What was once a routine check upon entry has evolved into a persistent and, at times, aggressive pursuit by Costco workers to validate membership cards. The extent of this checking has reached a level where it extends beyond ensuring the security of the store and becomes an unwelcome intrusion into the shopping experience. This not only disrupts the flow of the shopping trip but also fosters an environment of unease and suspicion between customers and the staff. While acknowledging the necessity of protecting the exclusivity of membership benefits, it is imperative for Costco to reevaluate the execution of its verification practices. The current approach risks alienating loyal customers and tarnishing the reputation of a brand known for its customer-centric values. Compounding this issue is the apparent lack of consistency and professionalism in the execution of these checks. Instances of confrontational or abrasive behavior by some workers further contribute to a negative perception and create an environment that is contrary to the welcoming atmosphere Costco has traditionally cultivated. Addressing this situation promptly is crucial not only for the satisfaction and comfort of customers but also for the overall reputation of the Costco brand. A thorough review of the current verification procedures, coupled with additional training for staff on the importance of positive customer interactions, is paramount. Striking a balance between security measures and preserving the friendly, inclusive atmosphere is key to upholding the trust and loyalty of the customer base.

This review is for Costco at 7940 Richmond Hwy, Alexandria, VA 22306. Employees should be helping customers at self-checkout registers instead of chatting (posted a picture)