We recently had to replace our central AC system, which was over 15 years old. It was struggling to maintain the desired temperature during heat waves. After considering a few vendors, we decided to go with our current AC service provider, Cool Solutions, for the replacement. Cool Solutions has been maintaining our previous system for several years, after the original installer did a poor job and left us with a mess.
Luis and his team did an excellent job, even in the midst of a June heat wave. They took care to protect our house from any disruptions caused by equipment and movement. They thoroughly tested the new system to ensure it operated correctly and provided us with clear instructions on how to optimize its performance for our comfort.
They efficiently removed the old unit and neatly bagged all disposables, readying them for town sanitation pickup. All of this was completed in a single day, causing minimal disruption to our daily routine. We've been enjoying the new AC system, especially as the weather has worsened over the past week.
We have no hesitation in recommending Cool Solutions for AC installations and service.
Hands down the best! Highly recommended! Both of my ac units broke on the same day during a heat wave. I had a service contract with a very large provider and they couldn’t complete the repair. Called cool solutions and they were at the house within an hour on the weekend in a heat wave! They completed the repair and the tech clearly had a ton of knowledge. Saved the day and can’t recommend them enough!
We have been very happy using Cool Solutions for years for maintenance on our air conditioning unit. The time finally came, after 25 years, to replace our until with a new one. The men were so respectful of our home, they did a great job, explained everything to us and cleaned up beautifully. We continue to be very happy with them & highly recommend them!
On May 10, 2024 I had Cool Solutions, located in Bethpage NY install a new mini ductless split AC system.
Being a hard grader, I am so pleased to inform everyone that they did a fantastic installation. They started on time and replaced my older system that had broken. They did such a clean job that you would not even know they entered my house - but for the fact that they noticeably improved what my first installer (different company) had done. IMPORTANT to know that the installation company is more important than the physical equipment you choose - I learned this the hard way and is the reason I switched to COOL SOLUTIONS which was a referral from family members who had several installations previously done and were all completely satisfied.
The Cool Solution Team were all professionals - from contract to installion and a follow up call to make sure everything was running to perfection and my satisfaction.
I cannot stress enough how important your installation and service team are for this purchase. Pick your installer with confidence based on my experiences. COOL SOLUTIONS wins hands down!!!
Garbage company with poor management. Whatever phone number provided connects you with someone annoyed they had to answer the phone. Messages left are rarely returned. They care more about the end of the day than actually doing anything. Air conditioner stopped working and apparently a part was needed that was difficult to obtain. Office provided little to no feedback on eta. Part finally arrived after about a week and was installed pretty quickly... unfortunately ac stopped working later that night. Workers came back the next day and tried unsuccessfully for several hours to fix the issue. Was told the new piece must have been defective and a new part will need to be ordered again. Don't blame the workers as they truly looked like they were trying to fix the issue, the the office/owner never once followed up to let me know a new part being ordered (maybe offer to expedite... something?). They choose to go radio silent and do nothing. Got a new guy in who fixed the issue within 2 hours. Biggest issue is any lack of respect for the customer's time or the decency to follow up with any type of update. Still never heard back from owner/manager... disappointing, but better off.
My central AC unit needed to be replaced. I got several estimates. Jim was patient in answering my questions both in-person and via email. The quote was fair. An appointment for installation was scheduled quickly and the technicians were polite, efficient and neat.
I recently contacted Jim at Cool Solutions based on reviews from local homeowners. I was not disappointed. I ultimately replace both of my air conditioning systems that were over 30 years old. Jim’s crew pulled out everything, including all of the ductwork, and replaced them with new energy efficient systems. Everyone was very professional, cleaned up well and left me feeling good knowing that my family will be cool this summer and for many summers to follow. I would highly recommend Cool Solutions for your HVAC needs.
RIP OFFS! Do not use them.
Important to notate my services were “rendered” in May of this year. Two technicians showed up to my house because I had a smell coming from the vents. This smell still exists. The “technicians” on in-home surveillance claimed it needed a cleaning. A cleaning I later verified was NEVER DONE. I know this because my brother is in the field, which I would have rather used, but couldn’t as he was out of state at the time, so when he returned he inspected the work and verified it was not done. Also, when they “serviced” my unit, they pulled all my filters from the ceiling vents and left them around the home without replacing it. It was just a joke at this point, that you could go into a brand new home and leave it with mud prints and filth all over the place, along with dirty filters on the floor and then bill me 795 dollars!!! Not to mention, never giving me a total amount when I asked and said they would “bill me.”
Now it’s months later and I get a call from them threatening me for collections on this amount, claiming I’ve avoided paying my bill. Paying my bills is first priority and I have ZERO bills in collections and never have been late with ANYONE. Jennifer, the representative from the company was ARROGANT, condescending and HOSTILE, repeatedly threatening me with CREDIT COLLECTIONS. Needless to say, I paid it as I am not shy to it, but I’ve been taken for a fool and ripped off and I will go to consumer affairs, BBB and news 12 about this whole ordeal.
Take your money elsewhere unless you want some crooks going in your house, inflating bills and not rendering the service they claim.
The rep Jennifer should not be involved with customers. She should be cleaning bathrooms.
