Constellation Residences at Northstar - Hotel in Truckee - 13051 Ritz Carlton Highlands Ct, USA

I have never written a bad review about a place but unfortunately I have a horrible story. I booked a 3 bedroom condo in July for our family annual ski trip for Christmas. My wife and I booked this trip with the knowledge that we could not cancel under any circumstances so we booked the trip and paid it in full. Fast-forward to December my wife gets a call from Summer the person in charge of the booking company. Well guess what she had to say? I'm sorry for calling you but we need to cancel your reservation because the owner has an emergency and needs the condo that week yep Christmas week the busiest week of the year. Well my wife said you're joking right? Unfortunately I'm not she replied. My wife just hung up the phone and called me and said this is what's going on. I replied this is insane and they can't do that so then I called back to speak with Summer. She explained to me that they can cancel at any time and that's their policy. I then told her that was inexcusable and that they need to find me another place since they are cancelling my condo. Well that was another problem since Christmas is the busiest week of the year. She gave me two options one was I can get a 2 bedroom condo for a shorter time and different dates since everything is booked or they can get another condo down the mountain down the mountain that we would have to drive daily not a ski-in ski-out like we rented. So this the fix they offered me! I explained that's inexcusable again and that I have already gotten airfare, car rental, ski rentals, ski lessons, even made reservations for restaurants. Everything is non refundable even my condo that I rented. Unfortunately if you guys are looking for a place to stay I'd definitely consider somewhere else. This was a complete disappointment to say the least. At the end of the day the worst experience ever!!!

We have cancelled several trips (like everyone else) this year because of Covid 19. Like many people in our area, Lake Tahoe is the perfect place to visit during a pandemic--a drive from home and the ability to get outdoors and be physically distant from others. We reserved a 3 bedroom which was actually 3.5 baths. We were a family of 8 (my family and my sister's family). From beginning to end, the interactions with staff were very helpful and professional. The property manager was extremely helpful during the reservations process as I had lots of questions. I found that booking direct instead of with VRBO or the like would ensure a better cancellation policy (much better--privately owned were 30-60 days cancellation) and a more thorough, detailed cleaning procedure. We did not have daily cleaning (fine by us as this limited the people in our room and didn't put their employees at risk) but we could get linens as needed. There still was someone at the front desk to answer our questions. My husband and daughter found the Constellation Residences perfectly situated for mountain biking. We prepared breakfast and lunch in the residence and got dinner to go a few times and at out (outside) a few times. Masks are required anytime you were in the common areas and hand sanitizer was abundantly available. We will definitely stay here again! We especially liked that we could travel with our small dog. Constellation Residences is comfortable and upscale, and it really "recharged" us to be in the beautiful area of Lake Tahoe and Northstar!

Stayed here for 4 nights during Christmas in a family room (3 bedrooms). The location is very very nice. Also the apartment itself is nice, although it could have been more cosy and family like instead of this more business like interior. A bid add on was the playroom but at the same time it could have been better equipped with toys and furniture. Since these are serviced apartments the lack of (the option of) a Christmas tree was miss, especially since there was a lot of space for it and it was Christmas. Service ok, but could have been better. Valet service was great though. Also the staff at the gondola to the village was exceptionally nice and guest friendly. The connection with Ritz was puzzling to us. Apartment was very large, very nice bedding and all the amenities were there (except for child/baby/toddler stuff). Great stay overall.

We loved the apartment with three bedrooms that accomodated nicely our family of five. Service was great and also the facilities, including the hotel's. Access by lift to the nice Northstar village, where the kids enjoyed roller-skating. We also enjoyed hiking and mountain biking at the mountain. Drive to the north shore of Lake Tahoe for water activities, restaurants or other activities took us between 15 and 35 minutes, depending on the spot and traffic. Overall we had a great experience in the Residences and in the Lake Tahoe area in general and would love to come back.

Our family spent a week at the hotel during Thanksgiving break. We had booked through the epic pass website to get their 20% discount. While there we asked to stay one more night. They charged us the full price but before we left they told us at the front desk they would revert the charges and pay us back the difference. Weeks passed and nothing. We called multiple times and initially told us to wait a month to see the credit on our credit card statement. December arrives and nothing. Finally talked to the manager there multiple times over phone and email and he said he would reverse it again. We’re now end of January and still nothing. This manager doesn’t return my calls anymore or responds to my emails. It’s really a shame that the reputation of that magnificent property is dirtied by such an incompetent manager. Beware, his name is Kurt Retzer.

Charming entrance - when we walked into our BEAUTIFUL room from a day of traveling, they had the lights low with soft music playing from the television, and there was a sweet gift basket to welcome our family. Captivating views from the spacious room and balcony. Easy to access nearby hotel with additional amenities, village below, and all activities. Knowledgeable, helpful, prompt and top-notch concierge crew!

OMG!||The 3/3.3 accommodations include TWO complete master bedroom suites with jetted tubs. Third bedroom has a private bath as well. 1/2 bath for common areas.||Large fully equipped kitchen and bar. A stemwear collection that will rival any bar... except no champagne flutes.||The large living room has an entertainment center, gas fireplace and huge modular seating area.||Flat screen TV's in each bedroom require a CD player or laptop to watch your own movies.||Twice daily maid service, they even did the dishes we planned to do later!||The staff is great and super friendly. Located atop the Homewood gondola you can ride to the village or access the mountain.

This unit doesn't look a thing like the pictures on the website. It is old, tired and poorly furnished. The bunk beds are ridiculously uncomfortable. The knives aren't sharp. Kitchen utensils and glasses and pots and pans aren't very extensive. There wasn't a broom in the unit, but there was also no maid service. So you didn't get cleaning, but couldn't sweep the floors. Maintenance was poor. The fridge drawer was broken. There was a burned out light. in the dining area. We reported both of these and nothing happened. Awful unit.