Comfort Suites Longmont - Hotel in Longmont - 11292 Business Park Cir, USA

I stayed here from August 31st to September 1st, and I had a phenomenal experience. The lady who checked us in was very friendly, knowledgeable and kind. The location was very convenient, and as always I love the breakfast provided with each stay.

I could not compliment the customer service here enough! The employee that checked us in went above and beyond in helping us and another family who checked-in at the same time to secure safe parking with trailers in an already tight parking lot. She was extremely helpful and kind - I only wish I’d gotten her name. The room was clean, the bed was incredibly comfortable, and the hotel was in a great location with several restaurants, gas stations, etc in close proximity.

My fiancé and I stay here every other weekend because we have family here in Colorado. The last 2 two we have stayed here the staff that goes by the name of Linda is so unprofessional and rude. This time we had an issue with her about my son in the pool. He was jumping into the pool off on of the ledges and she came in and ask if we could keep him off it and we did. About 30 mins later here she comes again and this time she's yelling at me because he got close to the ledge. I said ma'am he hasn't been on it or around it again. He's a toddler having fun like leave him be he isn't doing anything wrong. She then proceeds to cuss at me and tell me how I was the parent and he was the fing child ans I needed to control myself. I then told her she didn't need to speak at me the way she was and she proceeded to keep cussing and screaming at me. After she left we got out of the pool and went back to our room. Little later on I asked my fiance to go and get a few extra towels because we had been here for more then one night and she refused us towels because we were at a limit for the stay. Which makes no sense because hotels do room service every day and will replace the towels if you ask them. She refused us any at all.. like I said before my fiancé and I spend over a lot of money at this hotel every other weekend and she has now made it to where we will never stay here again.

Had a great 1 night stay here during a business trip. Jessica was extremely helpful with the check in and recommending local restaurants and activities. I took her advice and got some pizza from Rosalee’s pizza and it did not disappoint! I also really enjoyed the hike in the flat irons. Thank you Jessica so much for the exceptional service!

The employee Lisa was very courteous and showed great empathy. She was well versed in manners and extremely competent. Our problems became hers, which she solved with ursupatic power.

We liked our stay, for the most part, until the cockroaches! That's when we packed up and moved in the middle of the night. The hotel refunded that nights booking but refused to offer anything else. They wouldn't even allow us to leave our stuff overnight to make it easier or so we could bomb the room. They also wouldn't have the exterminator come with our things in the room.

Rooms could be better cleaned. There were stains and stuff on the curtains. I wish you could have continuous air-blowing to keep hallway noise down. Otherwise, it was okay for a night stay.

Amy you're awesome and this isn't anything against you. It's the Manager who was rude and hung up on me about a charge and didnt get any assistance from him so I had to call corporate. The experience was fine. The room as soon as you walk in smelled like cigarettes, thermostat worked but was held on by tape and didn't have any hangers. But I wouldn't come back to this location unless they fired the manager.