Comfort Suites Hanes Mall - Hotel in Winston-Salem - 200 Capitol Lodging Ct, USA

Excellent Hotel!! I can't even imagine anyone leaving a bad review. ||Hotel was fantastic! Nice and clean, the lady checking us in was very nice, breakfast was very good-included sausage, eggs (hot cooked eggs plus cold boiled eggs), biscuits with gravy, waffles, toast, bagels, muffins, fruit, oatmeal, yogurt..) and the kids enjoyed the pool! I would definitely stay here again! It's like a breath of fresh air to find a good hotel like this.

This was a very clean place! No odd odors in the room. Staff was very friendly. The outdoor pool was very nice. I only gave it 4 stars for service because of the breakfast. Egg patties are not my favorite. Cereal choice was bland. And people just don’t seem to understand how to work the waffle maker. The BEST breakfast machine that a hotel could ever have is the pancake machine! Also, to get to the hotel from the freeway is a little tricky but there really isn’t anything that can be done about it. You have to pass the entrance and make a u-turn at the light and there is not enough room for the u-turn if you’re driving a vehicle with a large turning radius or pulling a trailer of any kind.

Room was very spacious with everything as promised. Beds and pillows were more comfortable than most other equally priced hotels. It was great to have the option for two kings and a suite room. Overall a quality stay and no real complaints.

Great hotel, delicious hot breakfast, nice workout facility, super fun pool 😁 Ended up filing a police report when a front desk clerk thought it'd be a hilarious joke to threaten to spank our toddler if they didn't listen better. The owner follows up three days later offering us points to our account for the "inconvenience."

I spent three nights at this hotel, the room was clean and odor free. I had a suite and it was. cozy.. I had breakfast once and it was ok. I will stay here again when I come to town. The price was really good also. The location is a little tricky, but you have to turn at the light where outback is and then turn right whwn you pass outback and it is in the back. There is another hotel back there, but you will see the hotel whwn you come around the corner from outback.

Positive: Location, showers have strong water flow, nice rooms, good hot breakfast Negative: Has had only one working elevator since April, 2024. I stayed on 4th floor so it caused delays, especially in the morning when housekeeping is also using elevator.

The hotel charges a ripoff extra charge for $2.26 to cover the free wifi, pool, and exercise room. They charge this regardless of whether you actually use any of these amenities. I have never seen this before. I spoke with the hotel and they have no plans to change this poor provide refunds.

Hotel was very clean and the staff helpful. Currently there is some remodeling going on but that did not interfere with my stay. Its very near the mall and other stores/restaurants. Very convenient for why I was in town.