Comfort Suites DeSoto Dallas South - Hotel in DeSoto - 1211 E Wintergreen Rd, USA

Kindly asked about a disabled room and if we could have it once guests checked out the following day. She said I had to request that room online. Not everyone is doing business online and some guests have circumstances that change. I was coming from a previous Comfort Suites property with issues. The first room smelled. They said it was the cleaning solutions they used. I was given another room...and the musty smell is still here. Mind you, 5 nights prepaid to have disabled guests in a regular unit. 🙄 They only have 1 ADA room in this entire building, I was told. And for the win, The knobs on the fridges have been removed so guests won't mess with the settings. [I was scared my insulin would freeze] Did they care? No. I had to drive back and forth to our home that's being remodeled to tend to meds. SMH The pool is cold. It closes at 9pm. No hot tub. Breakfast is a bit better than the other Comfort Suites location. Pros: I haven't had any issues with other guests. No loud noise. Location: close to restaurants and not too far from Walmart. 7-11 nearby and great coffee machines and employees. This hotel is upgraded but the carpets need some MAJOR cleaning.

I recently stayed at this hotel, and it was a terrible experience. The room was unclean, and to make matters worse, I found roaches during my stay. This is completely unacceptable. The overall condition of the hotel left much to be desired, and the lack of cleanliness was disturbing. I would never recommend this hotel to anyone. Avoid staying here if you value your comfort and hygiene.

Housekeeping needs to addressed the breakfast could be better. And opening the pool if we paid for it. When I booked it said it would be open.! Wi-Fi kept kicking me off. Elevator beyond slow, it was quicker to walk to the second floor.|Literally only good thing was location the a/c, I was allows to check in early. I didn't dare to sit on on the couch. I don't enjoy my stay ams wasted my money. It was sleep In my car or lose my money. Definitely will take a refund

Positive: It was nice how close to the interstate the hotel was and the room was a good size. The staff were pleasant and helpful. Negative: Everything looked very run down in the room. The couch was very stained and dirty, the light switch did not work and we couldnt turn the overhead light off and the toilet seat wouldnt stay up to name a few of the problems. Negative: ""

Well... I don't have a lot of positive things to say about this hotel but it wasn't the worst place I've stayed in.||The check in was amazing - and the staff super friendly - Five stars all the way. ||The room, while spacious, had some sticky spots on the carpet, so we stayed in our shoes, unless we were in bed. The beds were comfy and clean. The water pressure in the shower was weak at best||Sadly the pool was not open, so that was a huge disappointment. ||The breakfast was okay. There were some hot items (Eggs/sausage), toast/bagels, and a waffle maker. There were individually wrapped pastries/muffins/PB&J sandwiches which were different. NO shortage of coffee/tea/juice. |Lots of nearby restaurants, so lunch/dinner options were plentiful. ||Unlikely to stay there again, should we find ourselves in the area.

The man at the front desk overnight was incredibly rude. When I asked to get a replacement key, and get this, it doesn't work between days because apparently they cancel the keys every single day. That's the most ridiculous thing I've heard. But when I asked him for one, he asked for the room. I gave him the room number and the name, but he said I wasn't on the room even though I was supposed to be. I tried to explain that my mother staying there as well is on there for sure, and wanted to show him my ID because we are related, same name. And he wouldn't even look at it. He told me 'I don't care who you are.' He then said he'd need to speak to her, so I called her and offered him my phone. He refused to talk to her. At that point, I told him that was ridiculous and he started telling me I had to leave the hotel immediately. Because of his attitude and his utterly indefensible behaviour, lack of any understanding or even the consideration to try to understand that we were staying in the same room, I was forced leave, because I'm sure if I didn't he would call the police on me. I had to drive home where renovations were ongoing, and my mother, when speaking to him afterwards also received rude and dismissive attitude from him. I refused to stay another night there, never in my life have I had anyone at a hotel be so condescending and rude. He has no business working at a desk if he can't even try to talk to a customer like they're not criminals. Anyone wanting to stay here, beware. You'll be locked out of your room each day, and if you deal with that guy, good luck. He might force you out even though you're paying to be there.

This could be possibly the worst place we could’ve stayed! We were there for a law enforcement tournament for 3 days 😭😡 do not get room 319! Moldy restroom! Used cutips on the restroom floor! Hair dryer was not working! Mind u it’s the ones drilled to the wall so I couldn’t ask for another one! And on top of that ac was not working well!the room felt like musty.. the window had no screen so if your trying to sleep the sun will shine bright through! Bring an extra sheet to cover that up! 🤦🏻‍♀️ Then to top it off I left my blanket behind! (we had a medical emergency) and I call to see if they could ship or a friend could pick it up and turns out it’s not there?! I honestly don’t know why they would want to steal a used little mermaid blanket! It’s not what the blanket costs but the sentimental value it has 😭 had that blanket for 20 years! It baffles me people will steal anything 🤦🏻‍♀️ I should call in a theft on them 🤦🏻‍♀️ Ugh don’t stay here! The price isn’t worth it!

My family booked this hotel instead of others in the area because of the pool. Having time to kill with little kids after check in can be challenging. So we planned on letting them play at the pool for the evening. After booking, driving 4 hours, and checking in, the hotel staff informed us the pool was closed. They could not give a reason why it was closed and showed no care to our inconvenience. Common sense would be to advertise the closed pool so that customers can make an informed decision upon booking. Will NEVER use this hotel brand again.