Comfort Inn Shelbyville North - Hotel in Shelbyville - 36 W Rampart Rd, USA

Desk person, Tony was exceptionally helpful and patient as I worked through booking several room for various family members. I have passed this motel several times, and this will be the first to use it. If the rooms are as nice as Tony, I think my family will be very pleased with their stay. Great service so far!

Would not allow me a refund when we had to cancel due to illness. I called the hotel and spoke with the front desk and was told they would have to clear a refund with the manager and call me back later, but I never received a call. I called Comfort Inn/Choice Hotel customer service and spoke with 3 agents, who all advised me that even though our reservation was an advance purchase rate, the manager of this hotel CAN issue refunds at their discretion. Only after I emailed this hotel did I receive an email from a Marty stating that they would not issue a refund due to illness. Corporate Customer service wasn’t helpful at all even though I am a “member.” I usually stay at Hilton hotels and have never had an issue like this before. After this experience with Comfort Inn/Choice Hotels, I will avoid them in the future.

Comfortable night sleep, Price was less than the next door hotel will a better breakfast buffet. Quiet overnight and blackout curtains in the room. Room was musty on entering but cleared up when air conditioner fan switched to on all the time. I was tired and the room for my needs very well.

Very clean hotel, friendly and helpful staff. Beds were very comfortable, pillows were awesome, linens were thick, the towels were thick and soft. Breakfast had a good variety and tasted good. The location was in a small quiet town, right off the highway and easy to find. It was the right distance from the activities that we were there for. The pool was very clean and the water was soft, like a salt water pool, it did have a bit of a chlorine smell in the room that it was in( indoor pool). Should I return to Indiana, I will once again stay here.

Didn’t realize how much I cared about ratings/stars on hotels until we recently stayed in a number of really bad ones. This hotel, however, was great. Clean, nice sized rooms, comfortable beds, friendly staff, no weird smells. The only minor, minor thing was the cleaning service forgot to replace the shampoo, so our room had a half empty bottle in it. But otherwise, I would definitely stay here again. We have 2 kids (2yoa and 2 months old) and we got stuck in traffic for a terrible accident. Didn’t arrive until 4am. We called ahead to let them know and the front desk made sure we were all checked in ahead of time and preemptively gave us a late check out. We just walked in the door, he handed us the room keys and we went straight to the room.

I was blown away at the cleanliness of the lobby and hallways. They were spotless. One of the cleanest hotel lobby’s I have witnessed. I didn’t use the pool but glancing at it while walking by it looked spotless as well. The water was crystal clear and very clean as was the outer deck area. Made me wish I would’ve brought my swimming trunks. My room itself had a mildly funky smell when I first entered but other than that it was very clean and neat. As per usual I tore all of the bedding apart and looked everything over for any signs of bed bugs with no alarming results. Even the mattresses themselves were almost spotless. No nasty stains. I will certainly stay here again when in the area. I generally stay at Hilton hotels but the Hampton down the road was quite a bit pricier and had many more worse reviews than this hotel. Strange how that works. Props to whoever is handling housecleaning here. Keep up the great work.

Very great front desk staff, great breakfast area, and clean rooms with comfy beds and pillows! We were stuck in a standstill on the interstate for 4 hours so wouldn’t make it to our reserved room until 4am, and when we called to inform them they gave us a late checkout without asking.

My stay was awesome! Great location, clean and maintained very well, super friendly staff, and an overall great value. Especially notable was Beth at the front desk, she’s an absolute delight. Thank you Beth!