Comfort Inn Monterey Park - Los Angeles - Hotel in Monterey Park - 588 S Atlantic Blvd, USA

I came here with my mother. The hotel is nice and comfortable in a great location. Rocio, the person who checked us in, was the best person I have deal with in the whole hotels that I lived in the U.S.. I recommend if you have a problem just reach her out and I’m sure she will do her best to make u satisfied. Also, she was always check with me and my mother how is our living when she sees us. Thank you Comfort In and the crew.

Have stayed here twice as of this review. First stay was good. The second stay was done through a prepay option online. There were two major disruptions that jeopardize this hotel as a useful or safe option in the future. First, checking in in the later evening presented me with *the* front desk agent already associated with several negative reviews on this place already - May Liu. It is clear her behaviors and unprofessionalism have not improved. She remains barely present to perform customer service duties. She straight up walked away and disappeared for 10+ minutes knowing I am on the phone with my bank, delaying the process unnecessarily. She is as stubborn as she is clueless about how transactions and charges operate, and she is clueless as to how to operate the accounts systems as a different front desk agent claimed that she should have been able to resolve the second issue. An utterly useless experience to endure. Now for the higher-level organization issue. There’s a common theme in some negative reviews of utilizing the prepay option for the hotel, the payment being caught in pending limbo (for which, with debit cards, can NOT be lifted by our banks because these are authorized transactions waiting on YOUR systems to complete them), requiring a “double charge and see what happens when they post” scenario. I too was caught in this. This is an UNACCEPTABLE shortcoming. The hotel should NOT be advertising this option if it straight up does not function. I was fortunate enough to be able to call in favors to just get funds to get into the room, but this placed my tight but appropriately budgeted business and travel plans into a position where I had to seriously evaluate being on the street for the evening. This is especially considering the dead weight I was slogging through at the front desk to get anything done. And all of this just to walk through to the end of a hallway that smells like piss to get into my room this time around. A really nice cherry on top. The financial fallout of this experience may take weeks to unravel fully. The immediate stress and frustration from this experience left me sleepless regardless of how decent the room was. I am at 31 hours awake straight at the time of writing this because theres no available additional time. An absolute joke.

Dear Comfort Inn, We are customers who have come to comfort inn multiple times because of the service and quality of your hotel. Unfortunately, like many other customers we experienced the terrible service of your front desk associate, May. She had rude service checking us in and when we were waiting for the elevator she stared at us as if we were conducting suspicious activity. We have enjoyed our multiple stays but it is disheartening to have your quality of service brought down by one person.

Rooms were very clean and tidy, with comfortable beds. Staff were friendly and efficient during check in/out. Continental breakfast was available at the basement level of the hotel. Nothing fancy, but was enough to get our days started. Hotel location was safe, quiet, and easily accessible from the main highway. Lots of restaurants nearby, as well as grocery stores to pick up water, snacks, or anything else you may need.

I always try to look for the good whatever I'm at or do. Jackie at the front desk went above and beyond to make me feel great. Thanks for the great guest service...

The room is very clean and tidy all the appliances are also clean. The bed is very comfortable and upon a time our arrival at midnight, we were checked in promptly. There is no free water and the vending machine doesn't sell water be sure to check in with your water. The location is fantastic as you have a choice of restaurants, fast food, pharmacy, and grocery stores nearby. We could hear the television in the other room when switched on and this made sleeping difficult at night. But overall, it is a great place to stay.

Positive: The location was great for what we had planned. It was easy to get find. The staff were all friendly. They breakfast was good. Negative: "" Negative: ""

Positive: Although all Comfort Inns that I have stayed at have been top notch, this one was the best! Looked just remodeled! I had called to get a quiet room prior to arriving there. Staff was so delightful to speak with and knowledgeable just like the owner! Negative: No. Negative: ""