Comfort Inn, Cleveland South - Richfield - Hotel in Richfield - 4860 Brecksville Rd, USA

The hotel was clean and comfortable. The beds were soft and very easy to sleep in. Very quiet. Breakfast although limited was adequate. Check in and check out were both very quick.There were not enough towels in our room, but a trip to the front desk quickly fixed that. I would definitely stay again.

Very disappointed in my family’s stay here. We did an impromptu overnight for something fun to do with the kids. We chose this because of the pool. I even called the hotel before we booked to make sure the pool would be open (because we’ve burned with the hotel that has a pool that can’t be used). The pool was open but it was so frigid it was unusable. Even the kids couldn’t stay in. Dangerously cold. Never seen this with an indoor pool like this, but it was our primary reason for coming. I feel the staff could have let us know that the pool is open but it’s unswimmable. At any rate, we tried to sleep, but the beds were so uncomfortable we got up at 4am and went home. Other than that, the hotel was fine. No more staycations for us, I’m afraid.

**just avoid ** My recent stay at Comfort I. was nothing short of a nightmare. From the moment we checked in, it was evident that this establishment lacked basic hospitality standards. The receptionist, greeted us with a level of disinterest that bordered on hostility. Not only was the check-in process devoid of any warmth or welcome, but we were also denied access to the fitness room without any explanation or apology. However, the true horror began when I realized I had left my laptop in the room after a grueling seven-hour drive. Frantically calling the hotel, I was met with denial after denial regarding the whereabouts of my device. It was only after persistent inquiries and the use of a tracker that I discovered my laptop hadn't mysteriously vanished but was in fact still within the hotel's premises. It was first mentioned that they don’t know anything about it and denials, really made us concerned. After some push, The reception at that time did help to locate the laptop. Upon returning after 7 hrs of drive back to retrieve my laptop, the receptionist, displayed a shocking lack of empathy or accountability for the situation. Despite my clear distress and the inconvenience of driving back another seven hours, Dhruv initially feigned ignorance about the laptop's whereabouts. It was only after I confronted him firmly that he begrudgingly admitted to the truth and reluctantly handed over the laptop. The audacity and indifference displayed by the receptionist and the hotel's staff throughout this ordeal are simply inexcusable. The fact that they attempted to conceal the laptop in their storage rather than promptly returning it to lost and found raises serious questions about their integrity and motive. In conclusion, my experience at [Hotel Name] was nothing short of a nightmare. From the unwelcoming reception to the mishandling of lost items and the appalling customer service, this establishment has proven itself unworthy of any future patronage. Save yourself the headache and avoid this hotel at all costs

THIS IS BY FAR THE ABSOLUTE WORST “HOTEL” EXPERIENCE I’VE EVER HAD, BAR NONE!!! There was an electricity issue in which they REFUSED to refund us for. They KNEW about it and STILL put us in this room!!! PLEASE DON’T EVER STAY AT THIS ESTABLISHMENT AGAIN. If you value your family, money, time and convenience, find somewhere, ANYWHERE ELSE TO STAY!!!!!!!

Positive: "" Negative: Breakfast buffet was terrible. Food was cold, orange juice was watery, coffee terrible. Toaster not working right. Waffle iron not Turpin early enough so wasn?t cooking waffles right.

Didnt see bedbugs like other reviewers claim (i checked throughly) but the room reeked of mold and the elevator made weird vibrations before stopping

Room smelled like dead bodies. Found bed bugs under one bed. Food was horrible. Won't be returning. If I could rate this - 10 stars, I would.

If they’re were 0 stars I would have give it to this hotel no respect at all I pay to stay in this hotel for weeks they never clean your room and they don’t change your towel when give the towel in front desk they never bring it back when go ask they just give you one towel and one small nasty hotel I’ll never coming back from here worst experience