Comfort Inn & Suites Gatesville near Fort Cavazos - Hotel in Gatesville - 111 TX-36, USA

Three of us riding motorcycles needed two rooms. The young lady at the front desk was very nice. She wasn’t sure if the first room was clean, so she ran upstairs to see. Coming back she said, “no, it’s not” and gave another room, once again running up stairs to see if it was clean, which it was. First room taken care of for two guests. Now my turn… She checked me in and off I went. Easy process… until I lugged all my luggage up to find a “Do Not Disturb” sign on the door. I knocked and no one answered, so I opened the door, only to find towels on the floor and an unmade bed. I lugged my luggage back down to the front desk. The young lady found another room, and ran upstairs to see if it was clean. She returned with a smile on her face and said it was clean. She gave me my key and off I went again upstairs, only to find my key didn’t work. So, back down I went to see her… with my luggage in tow. She apologized and gave me another key, which worked… FINALLY! After riding 470 miles from Roswell, NM to Gatesville, Texas, it was a challenge to not get mad. But, it wasn’t the young lady’s fault. It seems they only have one housekeeper for a three story hotel, and the young lady being the only front desk person. Management should be ashamed about this. There is zero reason for running a hotel like this. If you can’t find anyone to work, then your butt should be here helping out. Even if you need to sleep here and take naps throughout. There’s a BIG difference between being a manager and a leader. Learn that fact and start acting like a leader.

Positive: Great customer service . All around cleaness . Great hot breakfast. Nice pool area. Great location!* I forgot my service pet papers, but they allowed us to stay, anyway!! We will be repeat customers Negative: Could have extra complementary shampoo and conditioner.

I enjoyed myself. Hotel was pretty clean, rooms were clean. very nice staff. Nice pool area outside. Didn't have any type of oder to it. Breakfast was good, just was the same stuff the past few days we were there.

This hotel is great! The staff is super friendly, free breakfast is always a plus, and the HOT SHOWERS ARE AMAZING!!!! Shower feels like a massage after a long hot day walking/hiking/running/bicycling. We really enjoyed our stay here!!

Positive: Nothing. Negative: The whole experience was horrible.check in time was not honored, room was actually nit very clean, no towels had to go to front desk or get towel. The hotel only has two girls doing the rooms. Our room was not clean the second day day.

This is probably the worst comfort inn I have ever stayed at. My stay, lasting only 2 nights, was unpleasant due to frequent noise in the evenings, disturbance at 5am by someone running in the hallway, unsatisfactory breakfast, and to top it off, the refusal to provide a receipt upon check-out. During check-out, Jessica (if that’s even her name, there was no badge) was extremely rude, aggressive in her mannerisms, and generally unnecessarily hostile. Despite my request to speak to a manager about the issue, it was denied. I've never encountered such behavior from front desk staff, had a request to speak to management denied, or had issues obtaining a receipt. Overall, it was a terrible experience, and I won't return.

We had five rooms booked for me and my employees for a work trip. I called twice to let them know that we'd be checking in late (once just after booking, and then again on the afternoon of our check in). When we arrived we learned that they had given our rooms away! They said they knew they were supposed to be holding them, but there had been some sort of mix up. Unbelievable. 8 tired travelers coming in from Houston and having to scramble to find another place to stay in the middle of the night. Just awful.

Close to North Fort. Rooms seemed like they needed updating. The main door had to be pulled close because it hit the door jam. Also, all the space around the door let light in and plenty of noise. You could hear a convo from the other side of the hall.