Comfort Inn & Suites Fort Smith I-540 - Hotel in Fort Smith - 6500 Rogers Ave, USA

We were in town for my daughters medical school interview. Very nice hotel. We were greeted by friendly desk clerk. Everything was very clean and comfortable-especially the beds. Breakfast was tasty and soft drinks were available for a very reasonable price. I recommend the room with two king beds in separate rooms and bathrooms. You will not go wrong staying here!

Let me tell you i was satisfied with my stay. Great place. But people will ruin it. I’m a bus driver with about 30 college wrestling students on board. Experienced racism from the manager and another employee. Accused me of stealing a $2 drink😂😂. Was very insulting an outright wrong. They have cameras an instead of looking at them to confirm they just assumed i stole something. Every morning the team leaves for their day an i get a coke. I got a coke the previous morning from a different employee. Today they had no coke. I opened the fridge to see an nothing was there. Closed the fridge an walked away. Went outside to check on bus while it ran and the manager an her accomplice ran outside screaming there he is. I’m totally caught off guard like what’s going on????? You took a drink blah blah a you need to leave this hotel. I was very puzzled an also angry. Never experienced anything like this. This is a decent hotel. But your staff needs help.

I enjoyed my stay. The front desk was ready for us . My room was clean , comfortable , and well maintained. Love the tile in the bathroom.

Absurd customer service! Complete lack of cordiality and service. They literally said our friend got a lower rate because she did NOT mention she was with the volleyball tournament. So I mention I'm with the volleyball tournament in town and that gives me a higher rate?! What happened to customer service? I spent ten minutes trying to get them to NOT raise my friend's rate and it all fell on deaf ears. Disappointing to say the least. We literally book ten to fifteen times a year for various tournaments and have never had such a classless handling of an issue over rates.

Breakfast was awesome the rooms are very very exactly cleaned I was really really amazed on how cleanliness that whole place was thank you again Comfort Inn & Suites at Fort Smith you guys are awesome

The room kind smelled like mold when we first got in, and the floor kind of felt soft. Like you'd fall through it. Otherwise, it was very clean and the staff were very nice.

The hotel was lovely, fresh, orderly, and clean. Our room was well appointed and very clean. The climate control was very good. The shower was well-stocked and nice, with great water delivery (we were on the top floor). We experienced no or very little noise from the surrounding roads or from other folks using the hotel (and that during a holiday weekend!). Ample free parking was provided. We interacted with several staff members and found all to be very attentive and polite. The breakfast was nice, better than most hotels offer. The dining area was attractive and clean, offering a nice view and an option to dine outside on the covered patio near the pool. The location was very favorable for finding everything we needed in the city.

I recently stayed at Comfort Inn & Suites in Fort Smith, AR, with my family and had a very disappointing experience. Upon entering our overly warm double queen room, we were greeted by a musty smell, which we assumed was due to the cleaning materials used by the hotel. The room was poorly lit, only one small lamp, and there were no lights on the ceiling either. We had to use our cell phone lights to move around the room. Once we navigated inside the room and we're unpacking we pulled out the office chair to reveal a hole the size of a basketball in the seat of the chair - it looked to be rescued from the trash, definitely not suitable for a hotel to use. ||As we finished bringing our bags in, we discovered a dirty washcloth on top of the broken TV table, surrounded by dusty surroundings. Though we were relieved not to find any bed bugs, we noticed that the AC unit was leaking and had flooded the room all the way to the bed, leaving the carpet squishy - that explained the initial foul musty smell in the room. We immediately reported the issues to the front desk, and they relocated us to a different room. This second room had 3 working lamps, thankfully. ||During our stay, we inquired about the possibility of a late checkout, but the front desk informed us that they were fully booked and we had to vacate the room by 12 noon.||Upon checking out, we discovered an additional charge of $20 on top of the hotel stay and maintenance fees. When we called the front desk, they seemed unaware of the charge and sent us a copy of the bill, which did not mention the extra $20 fee. After some back-and-forth, I informed the front desk that a $20 charge was made during the middle of our stay and not on the day of checkin or check-out, according to my credit card statement. The staff said they would leave a note for the manager, who was expected to arrive in the morning and give me a call. However, no one reached out until 1 p.m., so I called the front desk again. This time, a different person claimed they had no knowledge of the charges and couldn't find any record of it in the system. However after that last call, my credit card showed the hotel processed a refund of the extra $20 they randomly charged in the middle of our stay (but only after we called twice and were informed they had not charged us).||The lack of transparency regarding the additional charge left us feeling unsettled, especially considering the confusion and inconsistency among the staff when we inquired about it. Overall, our stay was disappointing, and we hope that the hotel addresses these issues to provide better experiences for their guests in the future. Overall, I felt the hotel staff, although nice enough, were unhelpful and seemed unaware of how to manage things and what to say when questioned about the random charges. The condition of the first room was unacceptable. I would not recommend staying at this Comfort Inn & Suites location in Fort Smith based on this experience.||Lastly, let me not forget that as we were checking out and exiting the lobby to load our car. A mouse ran right inside the lobby into the breakfast area... right in front of us.