Comfort Inn & Suites Durango - Hotel in Durango - 455 S Camino Del Rio, USA

Spent two nights here on a mini vacation with my daughter and granddaughters. The location was nice because it was centrally located and easy to get to downtown. It was right by the highway with lovely views of the mountains. Our room was very clean with a couple of nicks and scratches in various places but no big deal. The shower was excellent, lots of pressure and hot water. I like the fact that they have the big bottles of shampoo, conditioner, and lotion in an effort to conserve plastics going into landfills. Our room had two queen beds which all four of us slept comfortably in. I love all the pillows! Breakfast was unexpectedly delicious with the unique addition of corned beef hash to our traditional Comfort Inn meal of waffles, sausage patties, scrambled eggs, juices, fresh fruit, muffins, and fluffy biscuits with piping hot gravy. The pool area was nice, albeit a bit small. The sauna did not work but I think they were in the process of getting it repaired? Another fun thing about this hotel is that in the afternoon they made popcorn available to everyone in the hotel. It was delicious! There's ample parking with not much noise from the highway directly across the way. Every staff member we encountered was polite and friendly. The breakfast area was extremely clean, which was greatly appreciated! Overall, it was a very comfortable and pleasant experience.

There were some housekeeping issues and the front desk staff seemed very surprised so I think these will be dealt with and everything will be ok. On the plus side the shower has awesome water pressure, comfortable beds, spacious rooms. TV volume was great for us old timers. The shampoo and conditioner are the type attached to the wall and it smelled so good. We travel a LOT for work so my suggestion before unpacking is to check TV works/toilet is good/shower is good/AC is good. These weren't the issues with this hotel but in general it will save time especially if you are exhausted. There is a microwave and fridge. They were OUT of coffee when my husband went down to get it for me. Finally new coffee was brought out and it was very weak. We owned a hotel that was very successful and I knew that coffee is a BIG deal. That is NOT something to skimp on. The location was great. Get there early as parking can be an issue especially if you have a larger vehicle like we did. I review a LOT of hotels world wide and restaurants. This is a fine place to stay but just check out the things you will be needing to use while there. Hotel staff was excellent.

The man at the front desk went above and beyond to take care of my family!! The rooms were clean and the shower was very relaxing after driving all day. Would not hesitate to come back. I'd give 10 stars if I could.

It's an okay hotel, but not what I expected for $270 per night. Rooms were not great, but average. The bed sheets and covers and pillows and mattress were fantastic. Breakfast was terrible. A very small area for the quantity of people eating breakfast. Had to wait for a table. So crowded at the buffet. Fresh food was "dumped" on top of old food, and the quality of food was awful. I dumped my plate of hot food and ate cereal. It was safer. The hotel was pre-paid, but my credit card was charged with $4.57. That's $2 per day for a safe in the room. A sneaky charge!! I asked about it, and they removed it. All in all, the hotel1 was okay, but I would try another hotel before staying here again.

Room condition was good but noisy. We asked for a room away from Highway 550 but due to a shortage of housekeeping staff the only rooms available when we checked in faced the highway. I don't know how the plumbing was routed in this hotel but everytime the room above, below or next to us used their water it sounded like a jet taking off, easily the loudest I've ever heard in a hotel. Breakfast was decent. Really enjoyed that they kept replenishing the lobby popcorn machine.||My biggest issue with this hotel was that when I went to the front desk to ask for more coffee pods I noticed a sign that said we were going to be charged $2 a day for hotel safe unless we asked for it to be removed at check out. No one mentioned this at check in and I just happened to read it while waiting for the coffee pods. This was not included in our room confirmation or quoted price. When I asked about this the front desk agent said "It's a third party company that owns the safes" and "most hotels do not have safes anymore". So I was quite angry when I had to wait in line at check out to have this charge removed. This credit took several days to appear as a credit on my credit card statement because they had already billed me for it days earlier with the room.

The staff member at the check in desk (Doug) was awesome. He was friendly and very helpful when we had to change rooms. Our first room bathroom with dirty. Mold in the corners of the tub, hair in the rub and sink, and dirt on the floor. We called the front desk and Doug immediately gave us a new room. When we went into that room, the bathroom was just slightly better. Housekeeping need to do a way better job in cleaning. We were glad we only stayed one night.

Positive: Great location at a great price. Had a family of 20 people and all our rooms were close together. Great breakfast, staff was courteous. Negative: Construction work going on, workers and tools everywhere. Had to use stairs several times because workers filled the elevators.

Overall pretty good. Clean rooms, clean pool and lobby. They're pool is salt water which is nice. They offer popcorn and cookies in the lobby. Hot breakfast in the morning. The gentleman at the front desk (Doug) was super nice and welcoming. My one complaint would be the thin walls. We could hear our neighbors entire conversations clear as day. The neighbors upstairs were walking back and forth and you'd think they were jumping on a trampoline. Very noisy. Thankfully once bedtime hit everything quieted dowm. Beds were comfy and I rested well.