Cold Stone Creamery - Ice cream shop in Dyer - 883 Joliet St, USA

Said they don’t do samples to try ice cream even though every other cold stone does, and I asked Reese’s in my ice cream and got LITERALLY 3 pieces of Reese in it…. Will never go to this location again

Terrible customer service, all 3 girls had such bad attitudes. Was charged $3.99 as a kids cup for literally 2 bites of ice cream as you can see in the photos, you would think even tho it’s a kids cup there would still be more than a small bite of ice cream for $3.99. Horrible experience and waste of $

I bought a large round ice cream cake for my dads birthday and after we cut it into it and started enjoying it, one of my nephews got some weird plastic in his piece of cake (pic attached) and almost choked on it. I reached out to the store and at first they were willing to help and said they’d reach back out to me with options for a refund or some credit but it’s been almost 6 days now and they’ve basically ghosted me. Very disappointed with the service they provided. I also live a little far from this location so this was just all such a big inconvenience having to go back and all UPDATE: Lisa called me back and took care of the situation so I do appreciate the store working with me on this matter. It seemed like it was just a one time bad situation kinda thing. Also the store manager Lisa was trying to call me back on the following friday but the thing was I was at Verizon switching over from T-Mobile to Verizon so they were trying to call me back in between that time period when I had no access to my phone… just a unfortunate situation mixed with some bad timing…but now I can confidently say that this ColdStone location has most definitely regained my trust and respect! Will definitely return once I am back in the country.

Very Very Tasty Ice Cream! The Service was superb, especially the worker Who helped My Wife. Don't change.

Not a fan of this location. We came about a half hour before they were closing. Everything was put away. They were irritated with us for coming in and not very pleasant. Our cups were a mess, literally covered in ice cream on the outside. They also don’t do samples anymore. Sorry, I’m not spending $7+ on something if I have no clue if it’s going to be awful. Ice cream is still good though!

Went to Dyer location the day before Easter. The lady behind the counter offered the quart size of pre made Cake Batter Batter ice cream in the freezer instead of paying for 2 Gotta Have It’s so we did that. Paid almost $15. Got home and realized there were no mix ins. Just plain ice cream. I called right away and they asked me to bring it back but we live in north Highland, almost 25 minutes away. So she said she would have her manager call me on Monday after the Easter holiday. The manager called Monday and asked for photos of the ice cream which I provided but since it was close to the bottom of the container (as we had continued eating it) and made at the factory and not her store, she would not refund or replace. We have been loyal customers of Cold Stone but won’t be going back. Unbelievable!

Fantastic service from 2 very kind ladies. Delicious ice cream, and generous portions! Can't beat it! Thank you.

Store was filthy and cones were soft as paper. Ice cream runny. Staff broke off pieces of the cone with her bare hands and gave it back to me to show me the cone was good. When I asked for a new ice cream, the manger Lisa told me she wasn’t going to do anything about it, they don’t give refunds, and dumped the melted ice cream into a cup and said if I didn’t like her store I could call the owner and do my complaining to them.. Dirty store and incredibly rude staff. Ruined what was supposed to be a birthday ice cream outing for my son.