Cold Stone Creamery - Ice cream shop in Palm Desert - 36957 Cook St STE 102, USA

If I could give this girl a lower rating I would. Ester's attitude was horrible the whole service. She got my order wrong and even when I said it's fine just let me add topping she just rolled her eyes and said it's extra i said ok twice like i know its more . I get it's not easy to work in customer service but girl almost all of the bad reviews about this store are about you, so it's clearly not just a bad day or crazy customers.

Worst experience ever!! Bad customer service. She almost threw the pint of ice cream in my face if she could! I have never wanted to leave a review but this girl needs to be fired! Bad reputation! The supervisor should find someone who enjoys working!

Employees are not very cheerful and it's 8$ for 1 scoop. I can't understand going here rather than any other ice cream place.

Great service! Really great ice cream. I got the trick or treat. I feel they should have mixed it, but then also put a kit kat bar or two stuck into it and at least a couple of m&m's for color after the mix. Would make much better photograph and also give them better recognition in this saturated market.

Gentle and Different service. The Dark chocolate and pistachio were amazing.

Honestly, I hate ever feeling like I have to write a review, it just always seems extra, but this was a bit much. We go in and it seems fine at first, but then the employees start being seemingly very pushy when we're the only ones in the store, then when we finally do order, my wife gets half a scrap of pineapple and when I try the raspberries in my ice cream, they're soured and disgusting. Like... How does someone let that happen and not question what they scoop? Just overall left a bad taste in my mouth, literally and figuratively

Good Ice cream, it looks a clean place. Not that expensive, restrooms are clean, that's a plus.

Awesome ice cream. You have to try the banana with coconut.