Cold Stone Creamery - Ice cream shop in Pickerington - 1718 Hill Rd N Suite 107, USA

Worst Customer service, on 1/6/24 went to pick up my Daughter order around 6:30pm. Went to the pick up window and gave young girl with Long Curly Hair My daughter name which is not a Common name. She got ice cream out the Small fridge then asked me for the pick up receipt. So what was the Purpose of Asking for the pick up name then Asking to see the Receipt Afterwards. Had to go on my phone and Show her the Receipt that my Daughter sent me. It was really a Weird moment Like either I'm a Thief or She's Racist, Which one is it. To top it off my daughter ice cream didn't have the cookie Dough Topping that was ordered.

Love love love their ice cream!! I always get the same thing.. peanut butter cup perfection, but I substitute the chocolate ice cream for sweet cream! Yummmm! I typically get the "gotta have it" size cup. And the only reason I gave four stars instead of five, is because sometimes they don't fill the cup as much as they have advertised. ColdStone has amazing tasting ice cream and I'm a happy, frequent customer!! If you've never been here, you MUST try it! Prices are slightly high but once you taste the ice cream, it will justify the price. Oh, and if you tip the employees, they all sing a song! Cute! You can also sample the ice cream flavors if you can't choose which one you want. This location is always clean and is well stocked with not only ice cream, but other treats such as: caramel apples, ice cream, frosted dog treats, buckeyes, and the list goes on! It's all in a beautiful display at the counter.

They work hard and get the ice cream right. Writing a review more for Cold Stone itself, not a critique of the employees. But please stop making them sing when there's tips. It's cruel. To be singing for every customer. There were 3 in a row for tips. Come on now. Just let them work. No one wants to sing all day while scooping ice cream.

I love cold stone ice cream. I bought 2 different flavors Everybody’s family size love it shareable ice cream to go. I paid tip and there was no thank you said for that. The girl behind the counter was very rude to me. Without using please she asked me to move from the counter without giving my 2 family size love it boxes.

I really like the ice cream here, by far better than Dairy Queen. I’m dinging stars for customer service. Every time I go, I get the exact same thing. I have Asperger’s so I really like consistency and often order the same things at restaurants. But every time I go, the price is different, I order the same thing, same size. You have to actually watch them as they make your order bc they won’t put all the ingredients that you asked for but still charge you for them. You can tell they hate cutting up the cookie dough pieces bc you will get half the amount you’re supposed to get (putting the amount of a like it in the gotta have it size) I understand the employees are kids, but they’re so rude. Every time I go, they Have to finish their conversations before greeting you, hide in the back and talk. They didn’t clean the table before making my ice cream and it had peanut butter from the previous person in my order. Your employees are Absolutely ruining the atmosphere of your business.

Quick service. Friendly staff. Super sweet ice cream. The trick or treat ice cream is good. Massively sweet and turns your mouth black... but good.

I haven’t been to Cold Stone in years. I wanted frozen yogurt but had heard mixed reviews about the frozen yogurt shop nearby. So I went to Cold Stone and as soon as I walked in I was greeted by the friendly staff member. He pointed out some flavors that might fit what I was looking for. He recommended the Cheesecake Fantasy and it did not disappoint! The store was clean and organized and the staff seemed to enjoy working there. I will definitely be back soon!

The Ice cream was delicious as always. They were busy with only 2 people working during the time we were there 5:00 p.m.. My Peanut Butter Cup Prefections was mixed with Oreo's instead of a Reese cup. Over all I will go back and the Ice cream is great.