Coffey Furniture - Furniture store in Granite Falls - 4453 Hickory Blvd, USA

This was a wonderful experience!! All of the employees are very nice and helpful. This place has everything you're looking for and then some! I will definitely be back

I purchased a table and chairs from Coffey Furniture in November of 2021. During thanksgiving dinner, we noticed the top of the table was wobbling and after inspecting the table, I noticed that the base of the table was cracked right in half. The Monday after thanksgiving I began calling our sales rep, Jan Nash, who assured me she would look into it and take care of this for me. I was not hearing back so I would call on her cell - I called multiple times in the following months, only to be told " I will get back to you" When I finally called the actual store in March, I spoke to the owner who was arguing with me over the fact that they did not have record of my multiple calls because they keep record of everything. I explained that I was calling Jan on her cell phone. The owner then assured me that she would get me a new base for my table but it wouldn't be delivered until May 2022 - I told her fine, not problem. The table base never came and no further follow up was made. When I called back in June I left a message and their return message was that they would look for a table base for me. It is now April 2023 and I have not received any follow up. There is zero customer service and they treated me like I did something wrong and that I was being an annoyance. Customer service was good up until the time there was a problem and they just WILL NOT deal with you. I am attaching a picture of my table You can see the crack. If I were ever to move this table it would break in half.

Furniture was nice, but of course they did not make the furniture. They lie about everything they say, from what they have in stock, to when you will get your product. Customer service is the worst I’ve seen in 30 years. They are nice until you write them a check and they have to do their part. Buyer beware!

Great variety, price, convenience. Perfect

First of all 1 star is too high for this business , my wife and I will never do business there again, we bought two recliners one had damage when we brought it home so they gave us a small refund, then the stitches started coming loose from the other one couple days later, my wife called them and ask if she could get it a replacement because there was a defect in the stitching, that's when the lady got nasty she hung up on my wife, my wife tried to call back no one picked up the phone, finally got a hold of her and she was nasty again. coffee Furniture does not deserve anyones business, these people are nasty and unprofessional, I highly suggest you go somewhere else to buy your furniture.

My husband and I bought a recliner from Miranda and we have found our experience to be very pleasant and professional. We will buy from this business again.

I absolutely love the sectional we bought here! We spent ALL day looking for the right fit for our home and found it at Coffey's. My husband and I even left to discuss and they weren't pushy at all. We came back and they allowed us a discount for paying cash (all other stores didn't) and they wrapped the piece and helped load it into our trailer. The service from all the staff and quality of the sectional have been the best we've ever experienced! I would recommend to anyone!

Huge variety of styles, good prices, friendly staff. Excellent experience with these folks