CLUB4 Fitness Flowood - Gym in Flowood - 5352 Lakeland Dr, USA

I have been going to this gym an avg of 200-250ish days/year since 2016. Over those 7 years I’ve used multiple locations. In 2018 we cancelled my wife’s membership (so we thought). But apparently the paperwork wasn’t located. We have been getting charged over the last 5 years for both of us. I didn’t cause a big fuss. I just simply asked for an equivalent credit to my account because I’m so active there. The best they could offer was 1 year free for my wife. This isn’t about getting money, back but taking care of loyal customers..

I started going back to the gym first of the year, like a lot of others. I started working with trainer David Turner to hold me accountable and provide workouts I can follow. He has been awesome to work with. He is super knowledgeable, always makes sure my form is correct, pushes me to train harder and is just a really nice guy. He always wants to help and never makes you feel like you are a bother when you have a question. It’s been a great experience working with David and it makes you excited to workout. He is definitely an asset to the Flowood location. I’m looking forward to seeing how I increase my strength over the next year with his help. Also, the gym is big, has a good layout and has everything you will ever need, whether it be weights or cardio. It’s been a great experience all the way around.

The facility is very nice. The locker rooms have clean bathrooms and outdated showers that take 15 min to get hot water; I did go in the winter, so it might just be when that happens. The lockers are well maintained, nice-looking scale on the floor. I can not speak about the male locker room, for I have not been inside of it. They have nice equipment, good weight and cardio machines. I do think that the space compared to the number of people needs to increase. The space is just a bit small. The service at the door is really good; they are friendly, funny and have a good knowledge of the facility.

Love this gym! The staff is amazing and are very friendly and helpful. The equipment is in good shape and gets refreshed frequently. The gym can get busy in the late afternoons, but there is plenty of equipment to go around. I don't find myself unable to complete a workout because someone is using a machine I planned to use. The tanning beds and Hydromassage chairs are worth the price of admission, imo! Highly recommend!! A+++

Great gym all around. Only complaint is that the staff sometimes isn’t verbal and likes to tap on my shoulder to get my attention. I have PTSD and tapping my shoulder when I’m not expecting it isn’t a good decision. Also the machine that takes card for drink needs to be fixed. Ate up $4 of my buddies money and never gave a drink.

This place is a scam and a ripoff! My husband signed up and then realized he wouldn’t be able to go, so he canceled less than 2 weeks after joining. He never went a single time. A week after canceling we were charged for a month of service and then a $49 “yearly fee”. First off, we were never told about the yearly fee. Secondly, why would he be charged a yearly fee when he wasn’t even a member for 2 weeks and never went there once?! When we called to try and get this disaster straightened out, the customer service was atrocious. As someone who spent years in customer service, I know professionalism and appropriate behavior. This guy was trash. He was rude, inconsiderate, and not at all interested in assisting us with correcting their mistakes. I honestly couldn’t believe how unprofessionally this was handled. I just hope our situation can be a warning to others to not do business with this place and to find a reputable gym with fair business practices and good customer service. It’s obvious this facility isn’t prospering financially as they seem to need to scam innocent people to keep afloat.

Great desk staff easy accessibility. Nice equipment.

Beware if you are taking any personal training sessions. It goes on month to month billing automatically (after the initial contract period) unless you cancel it with 30 day notice. When I wanted to cancel the training sessions, I wrote a mail to the manager asking for cancellation and also asking him to do anything that I need to do. 11 days and no response. When I checked my next credit card statement I see a charge for the 4th month (I took a 3 month session). I called the manager and his response was "I only sell and there ends my responsibility; you need to check with your personal trainer". Utter unprofessional behavior and do not have basic work ethic to respond to his work mail. I hope if you are one signing off for a personal training session, you be aware of these things. I don't know whom to blame? The greed of Corporate America where they squeeze "subscription" based auto renewals or the customer service offered by the staff? Whatever the case may be, there is a big dent on my credit card bill. I had to request a cancellation using the app (this again is a hidden gem that favors the auto renewal model) and personally go to the location and explain the staff and asked them to act on it. Now I need to see if they have done their job this time around. Bottom line, if you are about to sign a personal training session with a trainer make sure that you get your contract and be aware of the auto renewal model. It is cleverly designed to mislead the customers.