Cinemark Bistro Lake Charles - Movie theater in Lake Charles - 3416 Derek Dr, USA

Great place to spend some quality family time. It's always clean when we go and the staff are friendly and welcoming. The food is a little pricey but everything that we have ordered has had good flavor.

There is absolutely no way I’d work here again with the manager I worked with . He is rude and never does his job while the lobby is busy! He will go on his phone and sip his drink in the back and if new people need help “you can do it yourself”, not good management. Also the training sucks! The managers will all say something different each one and downgrade us employees! A lot of the workers don’t even train properly and the people they get to train barely do train. Worst company I have worked for and I wouldn’t work here again.

Watched Oppenheimer here a while back. The pre-ordering of food and tickets online made things a lot easier, and the food was pretty decent, just overpriced for what it was. The movie itself was great but they had the speakers on WAY too loud, to the point where I had to excuse myself from my date multiple times in the middle of the movie and miss out on a good chunk of it because I couldn't take how loud it was, and they thought it was pretty loud as well. At least 8 other people from different groups had also left the theatre room well before the movie was over for unknown reasons.

What happened to the management? Cinemark Bistro at Lake Charles once was a well-maintained, clean, and comfortable place for me and my family to enjoy movies. Now, I’m seriously thinking about canceling my monthly renewal because my visits recently have been very disappointing. The theater in general, smells bad, the seats are worn and broken, and most of all, DIRTY. Seeing moldy and stinky cup holders was just the beginning. The tables were sticky, and the seats just smelled so bad, you don't even want to breathe in there. I see the problem is incompetent management. General staff members were friendly, however, one manager who was called upon by the staff for assistance was so rude and lazy. She made it so obvious that she was not happy to be bothered and had the attitude of how dare you make me come out of the back room. She even tried to lecture me (the customer). Lady, I don't work there. It is YOUR job to train your staff, not your customers. So, after learning about the management quality of Cinemark Bistro Lake Charles, it is not surprising anymore that it became such a low-quality theater now. Very sad. I don’t know if corporate even cares.

Everything needed for an amazing movie experience: clean, friendly staff, comfy chairs.

The staff was great. They were super friendly and at the end of visit, it was raining and there were two young men with rain gear and umbrellas. They made sure they walked everyone to their vehicles. They escorted my wife to the car and opened the door and helped her in after I drove to the curb. Awesome movie theater and look forward to more visits.

Our cinema had AC issues and the staff offered a Free guest pass to those who were too hot. Fortunately, we found it comfortable and it felt like the AC issue was non-existent. Great customer service and we enjoyed the movie.

I love their seats at this place. Hands down the best.