Cinema 5 - Movie theater in Sioux Center - 251 N Main Ave #106, USA

I have been going to movies here my whole life, and the experience has just been progressively getting worse. Just last night I went to a movie that was pg13 and when there were over 9 children in the small theater talking extremely loudly the whole movie, yelling dying some parts, and had their cell phones out and ringing the entire movie. All the staff would do is stand intimidatingly in the doorway. The whole experience was just horrible. Won’t be going back anytime soon

we walked in and were denied going into an R rated movie even though we were with an adult, concessions were extremely overpriced, i asked for dr pepper and received root beer, and the popcorn was very unevenly mixed and just overall had a bad taste.

This movie theater has a nice, small showroom, big tubs of popcorn with lids on them, and really clean bathrooms

We are so lucky to have a great theater!

I went to Cinema 5 in Sioux Center today. There were 4 workers or 2 of them were friends of their? I don't know 2 of them were doing nothing. Usually the theatre posts the time of the movie near to the doors when there are more 2 rooms are showing the same movie. This time there weren't. There was no guide at all to go to the correct room. I only saw 3D for tonight so I thought they were showing only one room because I didn't know there was another room that was showing there too. When we entered it was already started so we thought we came a bit late. When the movie ended around 9:50pm, there was no way it ended around that time for the movie that is 3-hour movie and started at 8:30pm. When we came out, we found there was another room that was showing the same movie. There were 4 people standing there and there were no customers except us, but no one corrected us heading to the wrong theatre? At least if there were signs as usual, we could've noticed that we were heading to the wrong direction even though they did not correct us. They did not even mention which number of the theatre we were supposed to go to. We entered the one that we saw, and of course, it was the wrong one. How does the customer know since it is his first time seeing the movie and knowing that it begins like that or in the middle of the movie? They were just standing there and wasted our money and watched only half of the movie. What were they doing 4 people standing and not doing their job? After the movie, when I went to the counter to complain, they were saying "oh, we didn't know which movie you are going to..." Is that make sense? Purchasing the tickets right in front of them but didn't know what movie we were heading to watch? What kind of nonsense are they playing? There is my fault too that I didn't check the ticket because I went to that theatre a lot of times and I trusted them because they usually do their job really well. But this time I am seriously disappointed. Questioning what the workers do when the owner of the theatre is not there. 4 people standing. Not watching their customers. It seems like "after purchasing the ticket, it is none of my business" and say "oh, I didn't know what movie you are going to" even after purchasing the ticket right in front of their faces. Can they even understand how frustrating it is for the movie-lover watching a long waited movie with lots of expectation but watching only a half of the movie? And expecting us to come back to watch again because we did not watched the first half of the movie. Please let me know if it does not make sense.

We enjoyed the movie experience but the bathrooms were pretty dirty. The place wasn't busy and staff was standing around chatting so I feel like the bathrooms could have been a little bit cleaner.

Last time I and a friend went to a movie, lady at ticket booth was absolutely rude. To top it off we were not able to buy any snacks,pop, popcorn because the manager closed her tills for the night? I recommend all new training with management first then down to the rest of the employees. If they are not happy dealing with the public they should look else were for a new job(there is plenty out there).

Friendly service, always delicious popcorn (especially with the extra butter), love the kids packs they offer - right size for my little ones. When the pandemic started, they weren't able to have movies but they let people call and order popcorn for at-home movies - super cool!