Chris' Coffee Service - Coffee roasters in Latham - 348 Old Niskayuna Rd, USA

I recently purchased the Lelit Mara X and the Eureka Mignon Zero online from this place and I would like to just say thank you. Mackenzie Halse was helping me through the process and I really appreciate her taking the time out of her busy schedule to talk to me about the machine and help me with the ordering process. Most other companies would not have been that helpful. The customer service is truly top tier from start to finish. Shipping was fast, the boxes were in great shape and I received a note saying the machine was tested before being sent out which I think is awesome. Thanks for everything!

I ordered this Eureak Atom W 75 from Chris' Coffee, it arrived and did not work properly. I was majorly bummed out, it was 4:56PM and they close at 5PM, but I called anyway. I managed to get Sam, who is an omega chad in relation to coffee grinders like the Atom 75, after going through probably 25 steps he figured out something was wrong and a wire might be tugging on the weight sensor. He was very articulate and precise with his words, he offered to take it back if I didn't want to pull out the screw driver. I wanted to grind some coffee and I'm somewhat technical so I pulled out my driver and popped a plate, a wire was indeed pulling on my weight sensor. I zip tied it and BAM, we're in business. You would think Sam would rush me off the phone, it's after hours, but no -- he says "we should run through a quick calibration since we worked on the sensor", so we calibrated it and he took my serial number to send me a part (apparently some little plastic shield was broken in shipping so the wire moved). Sam is #1, this grinder makes AWESOME coffee and Chris' Coffee is where Sam works so I guess that makes them Sigma Chad. I hope you appreciated the memes. Thanks!

I recently bought an espresso maker from Chris' Coffee. Mark, the salesman, did a great job guiding me to the right machine. I had a coffee grinder that was at least 15 years old, so initially the espresso shots weren't coming out the way I wanted. But, after purchasing a new grinder, also recommended by Mark, I am getting better lattes than I could buy anywhere. I'm very happy!

After four years of daily, multiple cappuccinos, my Silvano Evo started having a problem with steam appearing in the water reservoir. With Tim's support and photos I was able to determine that the problem was a sticky valve requiring a valve replacement. Tim sent me the step by step photo instructions on how to replace it but it was more than my skills could tackle. I sent the machine (NJ>NY) via UPS on a Monday and it was received back that Friday. The repair was very reasonably priced, and the machine came back looking brand new. I'm not one easily impressed but the service experience was outstanding. Tip: save all your shipping boxes from when you purchase your machine!

My QM67 evo stopped working and my life was in disarray-no caffeine . I emailed Chris’ Coffee and Joe promptly returned my email asking a few basic symptom questions . Immediately he replied with the parts recommendation which I ordered. 2 days later I had the parts in hand and began the repair. This morning, to my great pleasure, I had a glorious flat white. THANK YOU Joe and Chris’!

In a nutshell, the folks at Chris' Coffee Service absolutely ROCK! I've been getting my espresso parts and accessories from Chris' Coffee Service for as long as I can remember, and the service is always top-notch. They are extremely knowledgeable and always willing to help. I just recently contacted their support about a problem I've been having with my machine and they sent me instructions on how to take the machine apart to fix the issue myself, as well as links to buy any possible replacement parts I might need. I can't say enough good things about these guys!

I've been a client of this shop for quite a few years now and would like to express my sincere gratitude and appreciation for their service, their client oriented attitude, and the great stuff they sell. Special thanks to Tim Catalfamo who has been extremely useful in helping me to fix my coffee machine issues a number of times.

I bought two great Espresso machines from Chris Coffee and I'll never even consider buying my third from any other place. I live in Seattle, a top Coffee city (please, no Starbucks jokes...) but there is no competition here. To start with, the machines are exclusive upgraded versions of the original Italian ones, improving both quality and reliability. Second, and perhaps the most important one - the service is out of this world. I own my Alex Dueto III almost 8 years now, and it was super reliable. E61, Dual Boiler and PID means perfect shot every time! All Espresso machines are very hot, and eventually their gaskets start drying up and need maintenance. If you buy them from other places, you are on your own (or have to pay hundreds of $ to diagnose and repair, and give up the machine for many days). With Chris - I send a quick email with a photo to Tim, and within minutes I get a link to the parts I need to buy and replacement instructions. The machine stays at home, I get the parts, and 20 min later we're back in action. That is precious and probably saved me more than $1000 already. I just love Chris and Tim - if you want the best, get your machine from Chris. And if you don't believe me, just ask whoever your comparing to Chris: what happens if your machine has a problem after the warrantee is over.