Chili's Grill & Bar - Restaurant in Natchitoches - 932 Keyser Ave, USA

New Years night 2024. Upon arrival me and my small family of 2-3 adults and one young child, with only a few tables full we had to wait almost 30 minutes to get seated. After long wait upon being seated then they tell us they were short of staff. After being seated we admediately started to order, then they didn’t have half of the food that was on the menu. By far I have had the worst experience in this place tonight. The staff is arrogant and not friendly at all. They all seem depressed and unprofessional. I give them a 3 out of 10 for tonight’s service.

The food was not great. The nacho chips were extraordinarily greasy. The fajitas were bland. The checkout kiosk was horrible. I give a lot to charity. Stop assaulting and potentially embarrassing me with this when I am trying to relax and check out at your restaurant. You are trying to appear virtuous on my dime. Designate money from your profits to charity and stop asking me. I will give where I choose. Also, give me a printed receipt. Your damn little machine, which had to be switched out because the first didn't work, didn't give me the option of having a printed receipt. Instead, the only options were email receipt or no receipt. I don't need more spam email. Where is common courtesy in the service industry these days. At least I wasn't asked for a tip before the meal, as some places are now doing.

Our server was fantastic but the rest of the experience was terrible. We waited 15 minutes to be acknowledged at the door and had to request to be seated. Once we got the bartenders attention he seated everyone waiting at the door. We then waited 45 minutes for food, when it did come out, my husband's food was cold and had obviously been under a heat lamp for some time. Kudos to the front of house for their service but the whole establishment needs better management.

We waited for 40 minutes to get our Appetizer and a cup of soup. Waitress did'nt check on us until we ask then still just excuses to why it was taking so long. We were told we would get a discount but they could even get that right. We ask for a manager someone came she didn't a t like a manager and she would walk by and payed no attention to us or e even ask how things were. Our meal should have been free!!! Bad bad customer service!!!!!!!

The waiter was great. But we got our to go food before our fries for the burger combo. Then I finally got my first drink about 15 minutes before we left. Deliberately drank it and then put it on the corner of the table. No refill the whole hour that we were there.

The waitress was great. She asked to be our waitress because she liked my niece's hair and shirt. She was super attentive. My mom was able to celebrate her birthday early with 2 for 1s. Food was hot fresh and good. Decent prices. Only downfall was that the bathroom floor was super slippery and the hand towel dispenser was broke

Service not the best, food was decent but the server brought out the wrong drinks for us and just seemed to care less about anything. Didn't expect it to be like an awesome experience but could have been better.

Awesome Experience, Will bring my family back! Our server Madison was amazing! Great Smile and made our family feel Welcomed.