Chicago Marriott Northwest - Hotel in Hoffman Estates - 4800 Hoffman Blvd, USA

In a nutshell: Very nice hotel that’s going through a remodel. The rooms are nicely appointed and spacious. The restaurant is decently priced and the food was very good. Service was great overall and the hotel is in a nice, quiet location. If I just had to have one con it would be the room toilets are abnormally loud and obnoxious when flushing. So much so that you’ll hear both the rooms next to you and the rooms across the hall flushing their toilets.

The rooms and hotel are fine, but they could use a refresh. Everything is in working order but things are starting to look a little run down. I will say that the service was great and the area is quiet and close to some stores and restaurants. Overall not a bad place to stay.

New owners at this hotel in 2024 - don't believe the older reviews. We were here for a wedding. Awful. ||There was some strange guy following many of us around for a while and he tried to follow me up to my room the first night. Luckily I was with my son and we stayed away from our rooms until he left. When I called the front desk they said - "still? we kicked him out twice already" ...seriously? They said they called the police but I believe it was some hotel employee guard that was walking around looking for him. This did not make for a good sleep the night before the wedding. When I asked the next morning at the front desk if they had found the guy, they seemed very uninterested and shrugged.||Additionally, there is a Starbuck's in the hotel. It was never open in the 3 days we were there. A couple of people were there longer than us and they said it was never open. The restaurant with breakfast was a buffet that was about $20 per person and if you weren't getting the buffet you were out of luck. Couldn't just order coffee or a couple eggs - nada. ||The night before the wedding we were in the hotel bar. They had no bartender so the front desk girl had to do the bartending. She was nice but not skilled at bartending. They told us the cook was new at the restaurant so everything was taking longer than usual so we had to door dash food since there was quite a few of us there. ||The morning after the wedding, the maid barely knocked and then immediately tried to walk into multiple wedding guests rooms to clean at 8 am! Luckily, they had the emergency lock on so she only got the door partially open but still, they were woken up early the morning after the wedding. That's the whole point of staying at a hotel, so you can sleep in. Ridiculous. Hotel claimed she was new - seems pretty basic you don't clean occupied rooms at 8 am. ||There was construction going on and it started at 5 am at least one of the days. Guests were told they were only 30 % booked so early check in would not be a problem. Very odd that our rooms were right by construction when they have so many available rooms???||If you want to stay here I wish you luck.

We stayed here for 1 night. Room was very spacious but feels dated because of older style furniture, lots of cherry wood etc, but most of the hotel is that way from what we saw. The bathroom was fresh and updated, but it seems a little odd that the toiletries provided were all a different brand from each other, but maybe using stuff up? Breakfast was OK, but felt a little lacking, probably because there was no bacon when we were there. 😉 The staff were friendly and nice.

A very good place to have an early breakfast. Fadia is a server who tends to your every need. She makes you feel welcome with her smile and personality. Look forward to seeing her in a future visit.

This is an older Marriott that hasn’t been renovated recently. The indoor “garden” is so hilariously 80s. Glass sliding doors on the bathroom mean you can hear and smell anything that happens in the bathroom. Room window doesn’t open. The restaurant breakfast was a little better than usual. There’s also nothing within walking distance of this place. Definitely bring your car.

We used this hotel for our wedding room block in June. We chose this hotel over the Sonesta due to our previously great experiences with other Marriott hotels. Our wedding day was perfect, but this experience tainted it for us. 1. The lack of communication between the sales team & the rest of the hotel employees was horrendous. I went back & forth with the sales team for over a year to confirm everything & ensure there would be no stress the wedding weekend. This included the room block & shuttle schedule. My (now) husband & I arrived to check in & they told us that his room was booked & then canceled. We showed them the room block booking list that I literally received a few days prior AND he showed them his Marriott app confirming the booking & they said, “well it’s not in our system so you have to book again.” That was stressful & frustrating because I was worried this would happen to other guests as well. 2. I worked with the sales team to have 5 shuttle times to/from the hotel. One for the bride’s group, one for the groom’s group, one to get hotel guests to the wedding, one to get guests back, & a last one to get the bridal party back after cleanup. The team seemed to act like this was no problem at all & we had the schedule secured. However, the shuttle driver seemed shocked when we were in the first ride that they would have to go back to get the groom & groomsmen. He was under the impression there would be only TWO trips the whole day. I told them who I worked with & he huffed & puffed. He wasn’t surprised that this was happening again & was SO frustrated. Frustrated to the point that we could all see it, which made us feel guilty even though we shouldn’t have. I want to add that the driver was a good driver & even with the lack of communication, we got where we had to be. I would ask that sales management improve communication with the rest of the team. I’m happy to provide names of who I worked with in sales. 3. My friend was walking towards the lobby doors around 8 PM the night before the wedding & there was a man making uncomfortable comments to her & other women. She brushed it off. Mind you, this man was definitely in earshot of the front desk employees. The same man tried following my mom to her hotel room that night, which was terrifying. So terrifying that I was too scared the night before the wedding to stay in my separate first-floor room without my now husband. We never heard anything from the hotel about what happened to the man nor did we feel secure. 4. That same night, we were hanging out in the hotel restaurant/bar. Keep in mind that I confirmed with the sales team multiple times that it would be open. Its opening was delayed by at least an hour due to “no employees to work it.” Finally someone came by to open it nonchalantly & you could tell this woman was not a bartender. She didn’t understand the menu, didn’t know how to make simple drinks, & charged a few of our guests incorrectly at the end. We were very patient with her but definitely a frustrating experience. We would have spent a lot more money that night if it didn’t take 15 minutes to get one beverage. The restaurant was also running VERY behind (there was maybe one other person there ordering food…) so we opted to door dash fast food instead. Again, we would have spent a lot of money that night if we had the opportunity. 5. A couple in our party had a hotel room that smelled SO strongly like smoke. They asked the front desk if they could get a new room & the desk employee said “oh yeah someone threw a huge party last night.” Okay? Then maybe be proactive & don’t give out those rooms?? 6. My now husband got locked out of his room on the wedding day. Front desk suggested he get late check out for 2PM for ease, which was then confirmed by the employees. When he went back to his room to get ready on wedding day, it was locked at 12:30PM. Will I continue to stay at other Marriott hotels? Yes. But I will never stay at this hotel again, & I highly recommend anyone looking for a wedding room block to look elsewhere.

Had a very nice stay, room was great and comfortable. The breakfast next day was also very good. Easy to get to right off the tollway