CDW - Cherry Hill - Software company in Cherry Hill - 3 Executive Campus #400, USA

Poor advertising ethics. Would not trust them based on their deceptive/disguised marketing. It's time to stop giving companies that act this way your money, and for legislators to take action against these business practices

I ordered five licenses through CDW. They do not prepare the order and you have to go through another broken type setup. Plan for additional time in that step- which is understandable. While the Customer Service team was polite and ready to look at my order status, the overall process took much longer than it should have. I was told four different times that I should have the digital download by the end of a certain day. Four times that was incorrect. They do not tell you that the final license should come from another company, and MANY emails were never delivered to me. I only received status updates and activation keys after calling in to the customer service line and creating a ticket that had to be escalated, though we confirmed my information many times throughout this process. I would rather have never been told a delivery date than to be told a delivery date that was wrong four times. Email exchanges were not helpful and I often went multiple days without a reply. Calling the customer service line was the only way to receive any information regarding my order at all. This was not a good user experience and I sincerely hope that I was a one-off scenario and not the average user experience.

I purchased a computer part and was waiting months. They email me to raise the price. I call in to confirm and wasn't happy. Then they cancel my order saying that I never responded, lol. I called in and kept getting passed around. Spoke to some manager named Cara who is worthless.

Worst customer service even for a business account. 2 out of 4 products were delivered faulty and broken. These were supposed to be top notch products. after contacting then, CDW’s rep was like go pound sand. Very poor service. DO NOT USE THEM!

Horrible sales representative. Unprofessional and impatient.

Great Business Team and Support!

I wasn't there