Cascabel - Mexican restaurant in Santa Rosa - 909 Village Ct, USA

The cascabel style fries are SO GOOD! Mac n cheese was creamy, cheesy and delicious. I always order the chicken taquitos because they are always super crunchy and tasty. Our favorite part for sure was the margaritas. They have seasonal flavors so make sure to ask your server about the margarita of the month. 🤩

Waitress here needs to be fired. It's hard to ignore how badly she treats everyone who's not white. Overpriced food and dusty atmosphere doesn't help. Im surprise their ratings are so high but I can see they make up accounts and give themselves high rating. A place like this does not belong in this city. When I asked to speak to a manager my waitress asked why I needed one then said it wasn't my lucky day? Because they didn't have one..... Will not go back. Will do everything I can to get others not to go here.

Authentic Mexican cuisine yet very accessible to the American palate. Nice plating, perfectly-sized portions, and distinct but subtle flavors. I tried the chicken fajitas, which was grilled yet moist and tender. I need to come back for their chicken molé...the waitress warned me that the molé took 23 minutes to prepare but was worth it.

I accidentally ordered the wrong dish and the staff was kind and understanding. I had the nachos and they were the best I've had.

You know those restaurants where every time you go, you order the same thing because you it's always so good? That's how I feel about the Quesadillas at Cascabel. The portions are huge, and the Cascabel fries and salad give a great variety of food and flavors on the plate. Love the chips, love the salsa/sauce. Margarita's are on point, or Sangria when I want to switch it up. I always enjoy myself here!

I had to pick up an order from this spot today with a very unsual name. While trying to pronounce it the waitress, she began talking down to me at a very large volume, getting customers to stare, asking about how was she suppose to know the order if I can't say it. When I showed her the name on my phone she starts complaining about me very loudly under her breathe how it's not her fault I can't read or how it's not her job to do orders for me. Just nonsense hate directed my way for whatever reason. She tosses the food at me and goes back to the back room somewhere I was very upset and kind of in shock of being treated that way. I called the restaurant back and asked to speak to a manager, the same girl replied, "we don't have one". After a very long moment of silence I just repeated what she said as a question. To which she said... Yes, we don't. Today... She eventually told me her manager wasn't in today. I don't understand why she made getting that info difficult. I don't understand the hate and attitude she threw my way. I also don't understand how someone so rude can keep their job. Thankfully I was able to report this to Grubhub for decriminalization and will no longer be able to get orders from this place. Im very new to this city and so far almost every restaurant I've visited or picked up for Grubhub has been filled with wonderful, kind people. This was the first bust and what a bust it was. Do yourself a favor, skip this one. Very rude female staffer. Not friendly. And the staff informed me that they don't have managers... Edit: the "owner" has asked me to email them with what happened. I did and they have not responded. If they do I'll give further update. If it hasnt been updated it meant they never actually tried connecting with me.

This was tough because we really enjoyed the food and cocktails... However! The walls in our booth were disgusting, food was smeared (probably by children) but it clearly wasn't fresh and hadn't been wiped down in quite some time. Honestly, I think we only stayed because of how hungry we were.

Whether you're a seasoned foodie or someone new to Mexican cuisine, Cascabel promises an unforgettable dining experience that will leave you eager to return for more.