CARSTAR Collision Center - Rapid City - Auto body shop in Rapid City - 415 E Omaha St, USA

Got rear ended and took my 4Runner here. The paint matches but other than that looks terrible. Panel gaps, paint in the gaps, fish eyes, overall terrible fit and finish. They sent an automated text asking how the service was and I didn’t rate it well so they called me saying they’d fix it. I’d prefer that they do it right the first time though.

Very GOOD EXPERIENCE at CARSTAR….. from initial estimate to them obtaining parts needed to scheduling and making repairs. Ken briefed me on procedure and how repairs will be made. Upon drop off I was surprised with texts giving me updates on repairs and progress. This was unique and a very welcomed addition adding value to their service. Repair progress was received on a regular basis and repairs were completed two days ahead of schedule. CARSTAR handled my claim and worked with my Insurance which made this a very seamless and easy situation for me. Upon inspection of repairs I couldn’t be more IMPRESSED or HAPPIER!!! My vehicle looked like new again….. inside and out!!!!!! CARSTAR and Ken did a FANTASTIC JOB!!!! Was assured EVERYTHING would be RIGHT and it was!!!! Can’t Thank everyone enough at CARSTAR for their professionalism and concern for GETTING THE JOB DONE RIGHT!!!! ⭐️⭐️⭐️⭐️⭐️

I have brought in 3 different vehicles in 2023 and the first two were ok experiences. This last one was horrible. I brought in my van after a deer hit and the tires were just fine. They fixed the damage and sent a text saying there was a slow leak in the tire. After picking the van up, the tire was completely flat on the rim within 6 hours. When I asked them to fix it, they said they could, but they would be charging me. I spoke to Ken, the manager, and was calm and reasonable on the phone and he quickly and rudely hung up the phone on me. I will not be going back.

If I could give 10 stars, I would. Ken and his staff were amazing from start to finish. They got me right in to repair the hail damage on my car and had it completed sooner than promised! The customer service and the work done were both stellar. I know where to go for all my autobody needs and I will be recommending them to everyone. Thank you all for making this a surprisingly enjoyable experience!

The overall experience was great! Vern was very professional, they did a great job on my car, they fit me into their schedule so I could get it quickly, they went above and beyond by fixing more than I had seen and they did it for an amazing price that was cheaper than they quoted! They have definitely earned my future business and I will be referring all of my friends there.

I had a great experience with Carstar. Vern kept me informed of updates and was awesome to work with. I would highly recommend them for auto body work!!

We have been coming to this shop for a few years, after having hail damage multiple times. Every experience is excellent and really Ken and his team have gone above and beyond every time. Thank you so much. We won't be going anywhere else.

Very professional, loved the updates every day and made things easy! My vehicle looks awesome! Happy to have chosen them to make repairs on my vehicle!