Carlton Oaks Lodge, Ascend Hotel Collection - Hotel in Santee - 9200 Inwood Dr, USA

Positive: I like that it had the cottage like rooms which is where I stayed. Negative: My bedspread had a big stain and the receptionist (male) was not the friendliest nor did he tell me about any amenities or about the restaurant.

We were giving a stay at this location as a Gift. We checked in late and finding the main office from the drive way was not clearly marked. The only way we found it was by the LED lights surrounding the door which was located down a set of steps from the parking garage lot. Upon check in we were informed that we would need to leave a card for incidentals but weren’t told how much. I expect $50-100. However the incidentals charge was over $200 almost the cost of the room. We didn’t explore the other amenities as we only stayed one night but the room was disappointing. We noticed cobwebs in and around the room and property. We also were laying in bed and immediately noticed a spider crawling across the ceiling. The over all feel of the room was cheap too. It looked dim and outdated. Not worth the cost.

Do not recommend. Very overpriced. Where to start... Terrible reception hours, don't even open until 11am, closes early, they lock doors & don't answer the phone so good luck. Got bad bug bites, bugs in shower, bug walked onto my granddaughter's muffin!, old, run down, no USB ports, had to find wall outlets to charge, beds were old and hard, pillows were hard as well, no sheer curtains (although hardware is there) so you are either completely exposed or in darkness. Paid for "golf view" only to find out that its a view of their dry dirt driving range area with an ugly tractor. Had to sign in/out for pool towels (cause they don't trust their guests?). No property map, nothing in the room for guests to navigate property, restaurant (also had terrible hours) or what do do in the area. "flat screen TV" is tiny and never worked; again, no one to call in the evening for help. Reception smelled of stale cigarette and staff, while nice enough, dressed in very sloppy clothing, baggy pants, no uniform, not very professional. Fair warning, does NOT look like their online photos.Resort? nope, more like self-serve lodge. Pool is big but hardly any furniture & whats there is old and very worn (not like photos, at all). 2 positives: 1) when we were able to eat at the restaurant, food was good. 2) housekeepers were very good. I complained to Expedia, wanted to move but they could never get a hold of anyone there so I had to stay there; trapped. I left a day early; cut my vacay short due to conditions. Tried to upload photos, but couldn't.

This was a nice motel in a safe area. It was very reasonably priced. This motel is actually on a golf course which adds to the environment and offers fun. It had large rooms that had been updated. The outside needs to be updated as well, but overall, it was a good place to stay.

Positive: "" Negative: No microwave in room. Office opened at 11 couldn?t use their microwave in the Am. The TV did not work

Positive: The room was nice, clean, and quiet. The parking lot was off the main road so felt safe and secure even coming in at night. Negative: Hard to reach the front desk with an outside line. Security would answer if we were in the room. Security and housekeeping staff were professional, polite and helpful. Negative: ""

Positive: Good location, not on a freeway. Had a nice meal at the club house, room was dated but bed was comfy. Just make sure to get an upstairs room. Negative: Room was dated, little coffee maker sucked. The worst part was it was quite empty and the people above use were pounding the head board at 2 am and between her moaning and the banging noise it didn't make for a good night's sleep. Get an upstairs room!! Negative: ""

I think its fine if your just going to stay a night to golf. The hotel needs love and attention. Furniture is run down, bed was hard and seemed old. Tv in room is so small for such a large room. Bar closes to early. Pool is nice, clean and deep, and cool. Hot tub needs love, is old and wasn't very warm.