Carlton Apartments - Apartment complex in Ewing Township - 125 W Farrell Ave, USA

On the day I signed my lease, I was asked to leave a review, so here's my experience at the Carlton where I pay $2,000 a month for a renovated unit in under 4100 characters. On move-in day, I noticed various issues: brown marks on the trim throughout the unit from the stain applied to the floors, dirty and unpainted windows, unresponsive thermostat, faulty washer, slow bathroom sink drain, unfinished bedroom closets, broken blinds, and more. Not the best first impression, but I was hopeful. Over my first weekend the lights would sometimes flicker, I discovered there’s only one port in the entire unit for the internet router and it’s at the far end of the unit in the bedroom, dust and wood shavings poured from the microwave vent on its first use, and the smell of the stain on the floors was almost overwhelming. I sent management an email on Sunday highlighting what I enjoyed about the property and made note of all the issues I’ve listed so far. The problems persisted after multiple maintenance visits. The most significant issue was the non-functional in-unit laundry, the sole feature of the renovated unit. By this point it had been a week and other than now having paint on my floor not much had changed. I followed up with management and included photos of the unit. I also requested a rent reduction until the laundry was fixed and even offered to finish the painting myself. Management sent over a bottle of paint and a brush. I attempted some painting myself but encountered further issues with the unit, including the kitchen sink leaking water next to an outlet and the stacked laundry units tipping over after one of maintenance’s attempts at getting it started. When I took a photo of the laundry unit after it fell out of the closet onto the floor and showed it to management in-person, I overheard maintenance on the phone joking about how, “they’re supposed to do that” and “it’s just gravity.” I personally did not find these jokes funny or appropriate considering the safety risk that it could have been to me or my dog. After escalating the situation to the regional manager, an inspection was finally conducted. They repeatedly praised maintenance for their work and provided a variety of explanations for why the unit is the way that it is, but promised me that this was not the norm for JCM and that the issues would be resolved asap. Two maintenance visits later and other than spray painted windows and fixed sinks the unit was mostly the same. After the second maintenance visit I watched a live feed from my security camera as management entered my unit with a member of maintenance and bad-mouthing me in my own living room. I sent videos to upper management of the state of my unit after the “completed” repairs, and I was told it’s unfortunate I still feel underwhelmed about my apartment. They offered to send maintenance back again if I marked where I wanted them to paint with tape but warned that the next inspection would be the last. In the end, I decided to drop the matter as I could no longer afford to take more time off work to accommodate their schedule. 18 days into my lease and I finally now have a functioning washing machine, yet management has repeatedly ignored my request to adjust the first 17 days of my lease without it. In my opinion, if even the most basic inspection was done prior to my move-in date all of these issues could have easily been resolved in the weeks between my application being approved and signing the lease. I highly do not recommend The Carlton or any JCM managed properties. The buildings are old, management is unprofessional, and the half-finished paint job tells me they do not perform even the most basic of inspections and maintenance before leasing out units for $2,000. I can only give this property two stars. One for a roof, running water, electricity, and basic kitchen appliances. And one for the dog park.

I've been a tenant at Carlton Apartments for almost 17 years. Since I been here whenever I need anything Stacy and Randy are always pleasant and make sure any concerns i have are taking care of. Jimmy who works in maintenance always complete the task along with the other maintenance staff. If they have to come back, they will always keep me updated. I am glad to be residence of Carlton Apartments.

I moved in @ the end of ‘23 and the apartment had a few loose ends that needed to be top, and the maintenance crew came out immediately and fixed everything. Two weeks later the heating system had some issues in again the crew came out immediately and will need to be fixed. They are hard workers and they know these buildings well.

Over heard Stacy was the best property manager. And she does live up to that name. Randee was excellent in helping me was well. Process was nice and easy. Hope to meet Stacy one day so I can thank her personally for helping out.

Carlton Apartments is bolstered tremendously by the friendly and professional service offered by Randee. She has graciously and promptly helped my partner and I with numerous matters and it is a pleasure to have her in our corner while living here.

Jimmy from maintenance is awesome! Called one week because of a leak coming from my dishwasher, they sent someone out to take a look and within 1 week I had a new dishwasher installed and ready to go. Thank you again!!

A dream come true. The staff is amazing and they really care about me feeling at home when I moved. They worked patiently with my husband and I. Such a great experience.

Maintenance does a great job with any task at hand showing they are invested into those living in the complex. Jimmy provides not only a helping hand but a laugh every time. We need more ppl like that !