Carl’s Jr. - Fast food restaurant in Barstow - 2856 Lenwood Rd, USA

Enroute to the Mojave National Preserve, Barstow is considered our halfway point. This is not our usual fare but said what the heck? It was hopping in the drive thru which led me inside. Surprisingly very clean. They had enough manpower to keep it “fast” food. Happily our order was also accurate and tasty.

Staff is extremely friendly, the food was amazing, however, the atmosphere was slightly trashy. Would recommend the double western burger. Pink lemonade was amazing with just the right amount of sweetness. If it weren’t for the atmosphere, the place would’ve been outstanding.

Food was delicious. Restaurant was very clean employee's were great. I will be coming back.

We stopped here to get some lunch to go after 1st stopping at Carl's Jr. in Barstow, but it was SO OVERCROWDED We left & Stopped in Baker. This was a Mistake, it wasn't Very Busy & that is the ONLY Positive thing I can say! I'm Disabled so I went to Their Bathroom & into the Handicap Stall, it Was FLOODED, Not Just a Little, I Actually had to Roll Up my Jeans to Be Sure Not to get my Pant leg WET! The other Stalls were Dirty, but Not Flooded! I even Tried to Soak Some of the Water Up with Toilet Seat Covers to No Avail, It Was Bad! So then I went to Wash My Hands, There Was No Soap Either! How are You Supposed To Feel Like Eating Food, When Your Hands Aren't Clean & How Can Women Employees ALSO Have CLEAN HANDS Or Keep Pants Dry in that Situation?! So I told the Man who took our Order about How Terrible Way Their Bathroom Was & HE SAID, "He Would IMMEDIATELY Get It Taken Care Of!" I Moved Aside To See IF He Would & He Just Gave Out Orders for Food STILL NOTHING For The DISGUSTING BAthroom! Our Food Wasn't Much Better, I ordered the Chicken Club Sandwich, No Bacon & Zucchini, my husband got a Famous Burger & Fries. We got a Lot of lettuce on Both, my Tomato was So Thin You Literally Could See Through It! My Chicken Was So Salty & White & Chewy I Couldn't Eat the Chicken, it Did Not Taste Cooked, I Only Ate the Zucchini which was Fair, at Best! I Seriously Doubt I would go Back, between The DISGUSTING Bathroom & Lousy Food I Would Really Suggest Find Somewhere Else To Eat! I Would have taken Pictures but my phone was dead & my hubbies Pics. Broken! 🤮😡

Burger was fantastic, very nice server and only took a couple minutes from ordering to get my food. Pleased with that aspect, though the line to wait in for ordering was a bit long & could’ve been aided by a second or third cashier, as there was only one taking orders for all the walk-in customers. Otherwise, great experience with this Carl’s Jr. restaurant!

I had a great experience, the workers were very helpful and made sure my food was both correct and fresh. Thank you for y'all's service

Review Edited: Stopped at this location and was appalled by the terrible customer service, food handling practices and uncleanliness of the restaurant. After waiting 5 mins in the drive through without any cars moving, I went in to place my order. After placing my order, I witnessed 3 orders before me going back to the counter for wrong/incomplete orders. Manger on duty appeared rude and did not even offer an apology to the customers for all the wrong orders. After 10 mins waiting for my order, I inquired with the manager regarding the ETA for my order. The manager misheard me and thought I said "online order" and became extremely defensive. I clarified that I was simply asking for an ETA for my in-store order. She abruptly cut me off and advised they were working on my order now ( 2 burgers, 1 fry and 1 coke). After waiting 5 more mins, I asked for a refund. The manager started arguing with me that they were making my order now, but handed me my purchase amount in cash and walked away without wanting to hear anything else from me. I paid by credit card and wanted to have the purchase credited back to my card so I did not have to pay interest on my purchase unnecessarily. Over the past 2 weeks, I have left 4 messages on Carl's Jr customer service hotline (no way to speak to a live person) and have filled out the online complaint form. To date, I have not been contacted by a Carl's Jr representative. Really goes to show how much Carl's Jr values the customer experience.

The customer service at Carls Jr. was great. We did not have to ask for anything. The older gentleman was always on his feet asking if we need anything else and Mordecai was very helpful.