We love this hotel!!! We have stayed at this hotel around 4 times and each time it was for weeks or months at a time. Anytime we are in this area we always stay in this hotel even if for only one night. The service at this hotel is amazing!!! The hotel manager is the best I have ever met. She is very friendly and accommodating. The rooms very big and nice!!! It is an extended stay hotel so the rooms get cleaned once a week unless you ask for something to be done!
Clean, affordable, and extremely great service. The manager was also very prompt anytime I needed anything. She even brought cookies to offer the kids. Very sweet woman
We went to 4 different hotels in the area. Outrageous and shady area. Stopped in Ms.Paula was the absolutely best! My card wouldn't go through she said don't worry I will take cash . Then tried oneorw time went through. Stay here ! You can't beat the price and the hospitality is #1! Thank you for going out of your way for us . God Bless 😊
They denied any disability accommodation unless I got refunded by the original website I booked through , and/or had kids or an elderly with me? They did have rooms on the first floor abailable and all I was asking for was a 1st floor room so I wouldn’t struggle/fall just a reasonable accommodation request. They made it nearly unaccessible . I have a hard time going up the stairs and with luggage no one offered to even help or be considerate. To make it worst they don’t even have an elevator. Horrible customer service. & keep u waiting in the sun for check in… && correction you did say there was various downstairs rooms available only for people with kids because they make a lot of noise or elderly because they need extra room . In other words someone alone and of a younger age with a disability wouldn’t qualify you’re standards to be placed on the first floor or you did say it was 5-10 $ more which I couldn’t pay the difference because I booked through a 3rd party which I would have paid so yaaaa but you insisted the refund and then pay full price again to the actual establishment …. Then you proceed to put me in a room on the second floor with mold and spiders fantastic!!! Recipes down below I don’t lie and you should really try to accommodate people with disabilities thanks !!! Anyways checkout for that room I’m definitely NOT coming back!!! Horrible experience!!! Lastly, why would I ask for help if any accommodation were so briefly denied ! 🙅♀️ As a person in management myself this is unacceptable and I’m justified for feeling how I do and voicing my injustice at this unaccessible/lacking of accommodation hotel?!?
I’m very impressed with this hotel. Customer service was efficient and friendly. It was affordable. They are pet friendly. I wasn’t expecting the room to have a kitchenette including a stovetop so that was a wow factor for me. Room was clean and beautiful. Has a great AC. I will definitely stay here again and give high recommendations for anyone looking for a hotel in Baytown, TX.
Office locked lights out. No cars in parking lot. Had reservations. No way to run a business. Have little children. Had to get other hotel. No refund as of yet. STAY CLEAR OF THIS PLACE. Rating 1 star because no option for 0 stars
I absolutely love this place for the proce it's like I'm in a 2nd house
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