Candlewood Suites West Little Rock, an IHG Hotel - Hotel in Little Rock - 10520 W Markham St, USA

For the price, the room is so worn and old. Feels hard to justify paying $110 for a room that has toothpaste spittle all over the mirror and cigarette burns in the furniture. I drive cross country with my dog and sometimes I treat myself to nicer places, so decided I’d do the $25 pet fee to upgrade from red roof or free pet spot. I’d just stay at the motel 6 next time. This definitely wasn’t worth the price. The stovetop was broken too - had it “on” for 10 min and still no heat. Woman at the front desk was very nice though.

Very short stay - just a place to lay my head for the night. The staff are friendly even late at night. This place is probably as good as it gets for this area, I am used to a different experience from a Candlewood. This would be a higher rating if it weren't for the age of the building and surrounding area. You can tell it's older based on the design of the structure - newer styles are much more open. And the area seemed to have a bunch of folks out on the street late at night and in the adjacent parking lot.

When you're wondering why it costs less than the Candlewood on the north side.....there are reasons. It is RIGHT next to a motel 6 and people are always hanging around outside the motel 6. We had to unclog our toilet 3 times during our two night stay, just from regular use nothing that would ordinarily clog a toilet. Both of the only pans for cooking had cooked on, dried food in the bottom of them when we arrived, and our room had only one fork. The stovetop looked like it turned on, but never generated any heat for cooking, and subsequently the garbage disposal did not work. However, the outlets in the kitchen area did work, and we were provided with a grungy portable two burner stove to use during our stay. The curtains did not close, there was a 6 inch gap that constantly let light in. I've stayed in Candlewood Suites that were more comfortable than the more expensive Staybridge Suites, I stay frequently in Candlewood Suites location, and this was definitely not up to par. Service was good and otherwise the room was clean, etc....although walking around on the floors of our room left my feet very dirty.

I’ve pleasantly stayed with ihg for all my business trips over the last half a dozen years and this property has been my worst experience. It started after booking my room the payment came out of my account weeks before our arrival date. That should have tipped me off this was more of an “independent” hotel compared to other property in the chain. While checking in we were quizzed by the lady at the front desk about the validity of my wife’s service dog, stating that she was going to charge us the pet fee (which is illegal in the case of service animals) we’ve carried all the paper documents for 10+ years and this is the first time we’ve had to present it. I asked was this a new policy since we’ve been traveling for the past couple days with no issues, the girl said no it’s just the policy, I asked is it an ihg policy or a property specific policy? She says I don’t know and has to call her boss, so I quickly get into the details of ihg as a parent company and how hotel franchising works and she finally says it’s a policy for this hotel (and this was at a pet friendly property) So after finally checking in without the pet fee charge we get to the room and find the fridge clanging loud enough that I unplugged for the evening, the ac unit sounded like a bearing was going out in the blower motor and in the morning found out the stove didn’t work. Overall not a pleasant stay at this property. We chose to stay mainly at Candlewood properties on this trip because of the overall good experience we’ve had at all the properties in the past but this hotel is in need of a solid makeover both in amenities and attitude.

We were traveling with our 8 pound furbaby and needed a hotel that allowed dogs, so we found this place. Having never heard of this chain before, we were a bit nervous. No worries, the room was large, clean, aesthetically pleasing, and had a kitchenette. The only complaint was that the water pressure could have been better.

Booked the room, requested my IHG rewards be credited for the stay. Was told no problem. Checked in, noticed nothing on the check in paperwork, asked about it, and was told they were on there. Checked after the first night, nothing showing on IHG. Went down and inquired, and had had to have my IHG account added to the stay. The room floor was nasty, after walking around 30 min barefoot, I noticed my feet were filthy, had to wash them off, and wore sandals the rest of the week. 3 tile were loose in the bathroom floor, the shower rod was bent, the ac would not go below 71 degrees, stayed around 72 to 73, when set at 68. Was warned the ice maker probably didn't work, and told I could get ice from the front desk. It just needed thawed out and cleaned. The office chair seat was in bad shape, material falling apart. The towels and bed sheets were clean, the room was as quiet as could be expected near a highway. Will most likely not be returning to this location

Room was clean and property was nice. The rooms DID NOT smell bad even though they had kitchenette’s. When I got up to start my day at 4:30 am there were a couple cockroaches in the bathroom and seen some ants on floor near the bed. Beyond these to things it was a nice room and comfortable bed.

It is the worst IGH hotel chain I have ever experienced. I never want to stay here again. It is a very old hotel and needs renovation. The air conditioner temperature is not controlled well and the fan noise is too loud. The noise from devices throughout the hotel is too loud. The front service is not good. No breakfast.