Candlewood Suites Savannah Airport, an IHG Hotel - Hotel in Savannah - 50 Stephen S Green Dr, USA

Horrible Experience - Avoid at All Costs I recently had a terrible experience at this hotel, and I feel compelled to share it. I booked through a reputable third-party vendor, as I often do, and had all my information updated and confirmed. The money had been taken from my account, and I even had a confirmation from both the vendor and the hotel. However, upon arrival, despite acknowledging my reservation, the hotel insisted it was booked under a different credit card. The real issue wasn't the mix-up; it was the abysmal customer service. The staff member who "assisted" us, Sheridan, was incredibly rude and unhelpful. She showed no interest in resolving the issue and was outright disrespectful, both to us and the third-party vendor we contacted to sort things out. This vendor is widely used in the industry, so this situation was unusual and entirely mishandled by the hotel. Sheridan’s behavior was unprofessional and made an already stressful situation even worse. Instead of problem-solving or showing any level of customer care, she was curt and dismissive, which is completely unacceptable. Due to her lack of basic customer service skills and rude attitude, we wasted over an hour trying to find an alternative solution. Ultimately, we ended up booking a room at a Hilton, where the service was exemplary compared to the trash service we received here. This experience has left such a bad taste that I will no longer consider IHG hotels, particularly Candlewood Suites, if this is indicative of their hiring standards and customer service. I strongly advise others to steer clear of this hotel to avoid such a frustrating and unpleasant experience.

I have stayed in numerous candlewood suites in several states. This is the WORST Candlewood EVER! The check in process was extremely slow. At the rear entrance there was a homeless man laying on the stairs inside the door passed out for hours. I notified the front office at 10pm, but they seemed not to care. The hot top stove did not work properly. Most television channels were blocked out or not connected. The TV in the bedroom didn't work at all. There was nothing good about this hotel. Glad it was only a short visit.

Location is great, walmart and home depot are 5 mins away as well as a bunch of restaurants and fast food. I stay here frequently and have seen weekly prices here range from $900 to $1500. At this point I've grown accustomed to the bugs. I wish housekeeping would come by weekly like is advertised though. Edit: Went to check out today and had to call the ihg number as the desk worker was asleep with a TV show or movie full blast and couldn't hear me try to call her, both verbally and on the hotel phone. Not coming back.

I don not recommend this dirty hotel, you walk in to the hotel the floor is filthy. Front desk pp are nice. Hallways are very dirty too they don’t vacuum.Found roaches 🪳in my room and the same thing the carpet is dirty. Bathroom floor has long hair on the floor, hasn’t been cleaned. Towels stinks. Microwave falling from one side it almost fell on me . Laundry room is moldy and one one machine works and takes forever to wash your clothes .Met 5 pp checking out because of these issues. I’m checking now . Do not book unless you don’t care .

The room was beautiful and comfortable, quiet and welcoming. Everything except the Cupboard gets 5*. I just don't like the Cupboard idea. I would have loved a small dining area, even with a simple breakfast offering of cold cereal, toast with fixings, bakery goods. And hot coffee. I am not a morning person, and a place to sip coffee and wake up is always nice. I have to give the Cupboard 1* only because corporate probably said Candlewood can't have a breakfast nook.

Price I reserved under was raised when I arrived. The room was 66 degrees and blowing air conditioning when I walked in. (Cold night already). The clock was wrong, and this fellow pictured welcomed me into my room.

I booked this hotel in advance before my return trip from visiting my family in the mid-Atlantic region. I book exclusively IHG Properties when I travel, so it just so happened this Candlewood Suites was in the area I was stopping in; as well as at a great price point. || Although I have spent many nights at IHG Properties, this was the first time I have been at a Candlewood Suites. Reading the reviews I didn't have high hopes but, considering it was about $100 for a night out the door; there was no way I was going to pay $60 more to stay at the Holiday Inn or Holiday Inn Express that were close by. || When I arrived at 7 pm to check-in I was greeted by an empty front desk with a “be right back”, or something to that extent sign. The phone was ringing, and I just stood there for around 15 minutes; helping another guest connect to the Wi-Fi along the way. When the clerk finally arrived, he was friendly and was willing to move my room to my preferred, top floor. Based on previous reviews I was skeptical but, the room was very much recently renovated. Everything was in working order and the room was clean other than a few hairs that weren't mine that popped. However, that will happen at 90% of places you stay no matter what the flag or specific brand you stay in. || I had no issues with noise and slept soundly through the night in a new and comfortable bed, which was very firm; which I like personally. I was tired from the night before and didn't need to be at my next destination until later the next day. The front desk called me in the morning to see if I was leaving that day or staying over. It seemed somewhat odd that they would call and ask since I only booked one night but, either way it wasn't a burden. || Overall, I was very happy with my stay. I would not let previous negative reviews keep you away as it is clear that the hotel has recently undergone major renovations. To address the elevator comment made my other former guests, I did hear a very small amount of noise only when going up before it would stop. Other than that it seems thah they have rectified the issue.

I had stayed here 3-4 years ago and had a great service experience yet decor felt it needed to be refreshed. Upon reading recent mixed reviews, I was confused on what to expect. After reading further on the IHG website that the hotel is undergoing renovations and reviews there, I felt more confident to book a vacation stay for 2 nights here. I can say WOW! The staff is hard working and very friendly. You can see that the hotel has reinvested with an updated decor and items. My two renovated rooms were clean and modern. I definitely recommend this place regardless of the travel purpose! Must try and will be back.