Candlewood Suites Rogers/Bentonville, an IHG Hotel - Hotel in Rogers - 4601 W Rozell St, USA

The company I work for booked out multiple rooms. Long story short, the room had bed bugs and I have video proof. I had to leave in the middle of the night and pay for a new hotel. The staff said they would have insurance contact me to replace the luggage I had to discard and to reimburse me etc. but they never reached out. I was told they ran a report and there was no bed bugs. I had co workers tell me they woke up with bites as well. Also the rooms smelled of smoke and mildew. I wouldn’t recommend staying here.

We were displaced from our home and our insurance company put us here because we needed a kitchen and laundry to be comfortable, but our room is nothing more than a studio with a kitchenette. Cannot really cook meals here...2 burners, microwave and no oven. Carpet is dirty, worn and the air conditioner makes a horrible sound like an alarm going off. Would not have been my choice 😔

Positive: Location, close to the center of town but far enough away for a little privacy Negative: It was being worked on due to a recent weather incident, Web site did not mention this and the lack of certain amenities, but overall a good stay

Positive: "" Negative: Our original room reeked of marijuana. In fact the entire hallway did. Instead of immediately helping me, the hotel said they needed to come up and smell for themselves. After waiting they never came up to smell for themselves Negative: ""

my stay was wonderful! the staff at the desk was great! I loved Ashland and Abbey! i wish the bakery across the street had been open while we were there! my room was very comforatable and Rosa was very accomodating with getting me different pillows.

DO NOT STAY HERE!!! IT IS A COMPLETE FILTHY, RUN DOWN DUMP. Rooms are terrible! Light fixtures broken, bathroom fan doesn't move air, shower curtain rod about to fall down, carpets are filthy. Huge amount of dust in the fan grate between main room and bedroom. Shampoo dispenser didn't work, asked the 1st day to have it fixed, 3 days later, checking out and still not fixed. I have stayed in nicer $80.00 a night rooms! The statement that the pool is being remodeled between May and December is a complete lie! Dumb people left the window shades open so you can see they are doing nothing! They have, I assume from what I seen, 2 maintenance men that do nothing but stand at the front counter. There is more that enough to keep them busy in this place! Don't waste your time or money on this place!

staff was great! rooms were huge! wish the pool had been opened up, because it helps my back to take a swim before bed. great location, near lots of restaurants. would stay again in the near future! older guy at the desk is a hoot!

The staff at check in was very friendly and throughout my stay. Plenty of places to eat around the area as well as food at the hotel. Very quiet atmosphere.