Caliber Collision - Auto body shop in Orlando - 2024 Wellfleet Ct, USA

I don't doubt this place can do good car service. But customer service was a different story. On the phone, Carla, a service advisor, sounded confused, disinterested, lethargic and unsure on how to properly assess my questions. She also didn't bother on double checking my information I provided to authorize me for an estimate on a repair. It was all wrong. Margarita just sounded condescending and belittling when she updated me on the estimate. She was straight forward, but lacked any professional tone. Both felt like they were going-through-the-motions with no real sense of benevolence and if that's the standard for this place, then job well done to them.

I am solely giving this place a 1 star due to the customer service from manager Jenatte. I called in because I was promised a detailing as “customer appreciation” for my car being serviced. I was told by the establishment that they will detail my new car instead of the car they worked on since I was turning in my lease & getting a new car. I was excited for the detailing service & Jenatte told me they would not honor it because those weren’t the rules. She cut me off a lot & told me they didn’t owe me anything when I was trying to find a resolution. It would be nice for a company to keep their word & if they cannot offer that to at least offer something else or let me know they will keep me in mind when a new special comes along. I was very kind, if that is what customer appreciation is…then I won’t be going back. It’s less about the service & more about customer service & how you talk to people.

I had ran into an issue with my car, I took it in and they took care of everything really quick. it was Thanksgiving too and car was in and out in less than a week. all area of damage looks like it never happen. details and information really quick.

Prompt & courteous welcoming & detailed about informing me of vehicle status via text messages. Car repaired in a timely manner with absolute no issues to report.

I especially appreciated my service advisor, Amanda. She did an excellent job in helping me out the whole time. She has a great personality which is extremely important for good customer service. Also, they did a very good job with the repair work.

What to say about Caliber Collision? I visited in August 2019 and just got around to writing this review. Great service and fair and honest assessment of needed repairs. They have water and popcorn in the lobby. Regarding the time to fix your vehicle, it seemed pretty fair for the damage done and they were always on point with reaching out and made sure to communicate via several means to ensure message was delivered and acknowledged on the customer side and when dealing with the insurance company. Definitely recommend them.

The Body Shop I and my Insurance can trust my car for "Body Repairs"since the 1990's. By the way I have 324,000 miles with my current Camry 2011. Good as ever! See Carla, She's the Guardian Angel😇 .

They will leave your car brand new. Getting into again will feel like getting into your car after you purchased it at the car dealer. Great customer service and Justin was the best