Business Information Group, Inc. - Computer support and services in York - 156 N George St #100, USA

BIG has been our go to IT consultant for the past 10 years. It is a true partnership working with them and I have come to rely on the proactive communication and innovative problem solving that has allowed our organization to be on the front lines of pushing construction innovation.

We were very disappointed. Initially all went well as they are very easy to work with and accommodating while selling you and getting their equipment installed and systems set up, but unfortunately it's the follow up that becomes very frustrating and expensive. Even though they are only approximately 10 miles away they will charge you a hefty "travel charge" just to come service THEIR equipment that they sold you and installed, even though they have already made a nice profit on all the equipment sales not too mention their hourly rate. We had to eventually sit down with our salesperson and their regional director and negotiate certain charges for "travel fees" that were billed twice for the same trip, so be aware of that tactic as well if you use this company. Soon after that our salesperson developed an attitude over the phone when we had to speak. Whether or not the change in service was related to us being diligent with our bills I can't say, although it did seem a bit coincidental. Some time after the initial install we had another service technician from another company come in for equipment which had to go through BIG's installed equipment to access the internet and brought our attention to the "I.T. mess" that our I.T. company left. All the equipment and cables are in a huge "nest" like pile sitting on top of kitchen cabinets in our employee break area. It looks awful and is very frustrating to anyone else who has to work with it because their is no rime or reason to it. There is one rack system for the phone lines I believe, and everything else is just laying about. Needles to say when we expand probably sometime this year or next, we will be finding another I.T. company.

I have done contract work in York for over 10 years. I used to work along side some of BIGs techs and they were great many years ago. Now they are all gone and current techs seem to create the most difficult work environment so companies can not live without a constant support agreement. It appears BIG has gone the way of HIG, 2K and Quality where they have a dozen managers and 3 underpaid techs doing all the work.

Their service is certainly better than my apartment complex’s last provider. However, they throttle speeds. 20 Mb down and up is laughable in a building with fiber optic connections to gigabit capable Comcast Business. Please stop throttling The Varsity!

BIG has been a great company to work with for all our computer needs. From the beginning with the sales people to the end with implementation, the process flowed smoothly. The NOC desk support has been great.

Worst internet ever. Everyone in my apartment complex agrees. This is a constant, on going issue that needs to be resolve. "BIG" Wireless needs to live up to it's name.

I called, they picked up and resolved my problem in minutes!

Great company. Live saving services for any small business, especially in the realm of security and monitoring.