Burger King - Restaurant in Astoria - 3310 Astoria Blvd, USA

I may be an adult but the spiderverse decor drew me in. Otherwise it's a pretty standard Burger King. The food was tasty, the servers were nice and I got my to go order fairly quickly. They did not put ketchup in my bag though. Make sure to request it.

I visited this Burger King late in the evening of Wed, Jan 17, 2024. The app says that the dining room is open until 11 PM, and when I called the restaurant to confirm, no one picked up the phone and it went to voicemail both times I tried. Sure enough, when I got there just after 10 PM, the dining room was closed. I asked the manager to let me eat inside, and he refused, saying that the dining room closed at 10 PM. This is unacceptable. If the app says the dining room is open to 11 PM and they don't pick up their phone, they have a responsibility to remain open for the entire time they advertise.

I just had the worse experience with Jessica, the assistant manager. First she asked several times my order at drive thru and finally got my order. When she gave me my order eventually after 10 min, she asked me several times if I would like any ketchup or sauces. And still gave me less in proportion to my order. As we left into the expressway we then noticed this is a completely wrong order. I had to head back which took 10 minutes in traffic. Upon returning she rushed back my order from memory (this far has been a joke) and still got it wrong. She then laughed with a co worker and passed it in to someone else to remedy. For the third times, the order was incorrect. When I questioned she gave me attitude. For the fourth time she got it wrong again! I had enough and left. There was never even an apology. I was treated like I did something wrong. I and no one else she ever patron this Burger King again. And Assistant Manager Jessica should take lessons in CUSTOMER SERVICE.Is this representative of Burger King? Politeness and competency is non-existent and the workers learn from their supposed leader. I would give less than star or a collapsed dying sun if Google gave me the option.

I've been a frequent patron to this establishment for the past couple of years (over 2X per week), however following my recent experience, I will NEVER be stepping foot in there again!! Here's what transpired: I ordered a hot coffee and an ice cream cup. Initially I consumed the ice cream which was fine but when I sipped on the coffee i noticed that it was stale and lukewarm so I asked if they could replace it. The male employee who assisted me, replaced it with the very same state and lukewarm coffee. I told him that it was the same and asked if they could make a fresh pot of coffee. The male employee said that they had just made that particular batch of coffee, which obviously was not the case. I then requested a refund for the coffee and Assistant Manager - Jessica came in the picture to process the refund. She didn't even address the issue with the customer nor offered an apology and proceeded to refund the full amount (both for cost of the coffee and ice cream cup, even though I had only requested a refund for the coffee). I requested my original receipt and then she got defensive and nasty. Following that interaction, she demanded that I pay AGAIN for the ice cream, which I had already consumed earlier and that she shouldn't have refunded me for in the first place. I explained nicely to her that I never requested a refund for the ice cream, then Assistant Manager - Jessica, stated that she would be calling the cops if I didn't pay the total amount of $1.62 that she wrongfully refunded. I then requested to speak with her supervisor, who arrived promptly and appeared to be scared of Assistant Manager - Jessica, who seems to be the actual boss there. The woman who identified as the Manager did not ask the customer what transpired or what went wrong or how she could fix the issue and appeared to be speaking very softly and mumbled at times. I payed AGAIN for the ice cream and made it clear to them that I will not be stepping foot in that BK again and that I will be writing a review about this, then Assistant Manager - Jessica instantly changed her demeanor and tried to fake "being nice". Zero customer service knowledge, skills or common sense really!! I wonder if Burger King even trains their employees... Don't give business to this establishment they don't deserve it...

I counted 12 employees. Only one at the register ( Gina ) she was very nice , two older persons doing cleaning and the rest having a chat and kicking around the manager. No wounder that drove thru takes so long. And a homeless man sleeping in the floor. Wow

Had a recent poor experience lately at this location. My order was wrong and the assistant manager Jessica displayed less than satisfactory customer service temperament and honestly an annoyed disposition. Needless to say I will not frequent this establishment anytime soon. Go elsewhere for quality food, speedy service and respectful treatment.

Went to this BK during their Spider Man makeover. Had the red whopper and it was really good. I also had the spider .an sundae and it was awesome. The location was nice and clean.

Did the drive through. My cashier was nice. He offered my mother and I crowns 👑 lol. Was cute. Thank you! And, the food was hot!