Budgetel Inn & Suites - Hotel in Hearne - 1259 N Market St, USA

We booked a room this past April. The day before check-in, I called to verify that we still had our reservation. They said yes and even gave us details about what amenities were included in our room. Check in time the next day was at 2:00pm and my family drove to this hotel, arriving at 2:20pm. Upon arrival we learned that the front desk ran our credit card on file early in the morning without verifying our identification card, canceled our reservation without our permission, and immediately claimed to have sold our room to someone else. We were completely in shock because we told them we were going to pay with our be same card when we arrived, it had the funds to cover our room but they refused to run our card again. They kept claiming that we arrived “last minute” to check in (we were only 20 minutes behind the initial check in time). Needless to say we caught on to what was going on. Hotels because of the George Strait concert were going up to $950 per night. This hotel clearly showed that they did not care if you booked early. They were trying to see who they could cancel so they could upsell your room at triple or quadruple the price than what you booked it for. Please do not stay here!

Positive: Good location to get in and out. They allowed us to check-in early. Food and convenience store close by. Room was neat and clean Negative: Card reader for door locks were difficult to use and the AC did not cool as well as I thought. I cooled but it seemed we had to set the temperature much lower than the expected temperature.

Awful. It's dirty, it smells, there are many large bugs in the hallway and even in the bathroom. The wifi barely works. Google mentions a hot breakfast but there is none "due to covid" (in 2024?) Go anywhere else if you can.

I've stayed here before and didn't have any problems but tonight in my room I had bed bugs. Don't know if I'll ever be able to stay here again. The bedding and pillows are very old and need to be updated.

Staff very accommodating, lobby a little dated same with the room. The room was clean and well kept. Has one of the handicapped rooms with roll in shower for someone with a wheelchair.satellite tv with a variety of channels. Ample parking. Would stay there again

Not too happy ,paid 100 for the room yet no coffer no breakfast ,no amenities not impressed

"No breakfast because of COVID." But it's almost 2024. That should tell you everything about the amenities you can expect and management approach you'll experience. This is the kind of place you go to sleep and set your alarm early to leave as soon as you can.

Positive: This was a very clean room. The maintenance of the rooms and grounds are excellent. Unbelievable at this price range. Negative: Nope Negative: ""