Budget Inn - Hotel in San Leandro - 16500 Foothill Blvd, USA

The workers are rude. They don't wanna talk to you or help out. He acted annoyed when I rang bell for him to come out. Front lobby reaked of propane smell. Furniture outside in the parking lot. Towels, bed, rug ,chairs were all stained. Tub was dirty and broken. Then they charged a cleaning fee for bread crumbs only and said we could never get a room with them again for that reason. Horrible place to stay.

This place is horrible. I wish I could give zero stars. Bring your own towels. I have never paid to stay at a place where I needed to go buy my own towels. My rags at home are in better condition than their sheets and towels. I asked for clean towels immediately after checking in because there were visible skid marks on the hanging washcloths. The towels brought were just as dingy and had holes. The lobby area and hallways stink. The woman at the front desk is incredibly rude and very unprofessional. I witnessed her arguing with guests on 3 separate occasions. The sheets are falling apart. I woke up with bug bites all over me. The microwave doesn't work well and my ice cream melted in the freezer. When the microwave stopped working while I was trying to make microwave popcorn I pulled it out to check the plug and found someone else's underwear. When the do not disturb sign is on the door housekeeping still knocks on the door daily. She told me that if she doesn't clean the room every day it makes more work for her when we check out. Remember I found underwear in the room so how much cleaning is being done to begin with? The filthy towels, bug bites, stench and outdated microwave and refrigerator can all be worked around. We just paid for a place to sleep for a few nights. It's Tuesday morning. My room iis paid for the reservation clearly states check out 11am Thursday. At 9:57 Tuesday morning the woman at the front desk called to tell my teenage son that we have to checkout at 11 TODAY! I am not there. I was in a business meeting 2 cities away. The reason given is our reservation is too long, someone else wants the room. They have vacancies. If it was too long of a stay then the reservation shouldn't have been able to be made. My son said that the staff was trying to use a key to open the door. I'm glad I had him lock the door when I left. The lack of customer service skills will be this business's downfall. There are multiple reviews mentioning how rude the woman at the front desk is. It's nice to know it's not just me that she's rude to but you can't treat people like that and expect them to not share their experience. It was a spur of the moment reservation and I did not check the reviews prior to booking. Lesson learned. I noticed that every negative review has the same scripted response but nothing has been done to correct the issues. You can't successfully run this type of business with such horrible customer service. There are better hotels for the same price and even less where you will be treated with respect by employees who want your repeated business.

This place is ok however service is very awful. The lady at the front desk is very rude is like she having a bad day everyday. I stayed here muiltiple time but this time is my last. Will not be staying here anymore. Only stay due to the location is convenient for me. Again very bad and disrespectful service.

A bit steep for a place to sleep. Seems overpriced for the area and surroundings. Comes with a microwave and refrigerator. No vending machines or laundry facility. I once seen a line of people told to leave. For no apparent reason. It lacks customer service. Everything from dirty looks to mocking the guests. You wont find a warm welcome here. But they do have plenty of space and the rooms are private. Comfy beds, large bathrooms and flatscreen TVs. 👍

Management was not nice. At night they do not answer the phone at all. Line beeps as busy from room phone. Was very rude to me claiming police was looking for me telling them bad things about me which is completely not true at all! The police simply inquired about the tags on the vehicle and who it belonged to.

Worst customer service ever. I just stayed the day before yesterday, everything was fine as long as I brought the lady cash + $20 tip...went back today and the rude lady said she didn’t take a card with no chip. She had this ridiculous smirk on her face when I went on to book with the same card via. Expedia. She told me it’ll take 30 mins but she definitely didn’t want me to book there because she refused me. anyway. Luckily Expedia gave me a credit so I could book another room right away. Be careful, Racial profiling, lack of care for guests and ongoing discriminatory practices amongst the family who owns this place. If you are AA do not book with them, you’ll be dissatisfied.

Easy freeway access, nice staff, and very clean rooms with all updated furniture and carpet. Has microwave and fridge in room. I slept amazing! The bed was very comfortable along with I swear the best pillows. Quiet, clean, and comfortable! what more could I ask for?!

No frills hotel no false advertising. Everythings basic and nothing extra but for the bay area if you need an affordable place to stay for a night or two it does the job in a pinch. They always have rooms and the lady at the front desk is super duper nice. Not sure if the other reviewers are talking about the same person ornot but ive dealt with rude front desk types and this placedoes not have that problem. Everything is clean and never had any problems with parking. Tvs are a bit smallish but for nights im just there for work its very reliable and quiet place to stay. Just be aware that top floor is smoking only so if youhave issues with light sleeping and stompers overhead and you dont smoke probably not a good place to stay.