Bruster's Real Ice Cream - Ice cream shop in Frederick - 6960 Crestwood Blvd, USA

Slowest and most awkward service I’ve ever had. The kid working moved like a snail. It took 20 mins to get one item. He handed me a to go pint with ice cream all over the container and it gushing out the lid. Got home to find out he didn’t even fill it up the entire way so I paid $7 for a NOT full pint. And the ice cream tasted like soap. First time going, and it will be my last.

I have been here twice and ordered a waffle cone and cup with two different flavors on both occasions. My experience has been horrible. They served melted ice cream in a waffle cone and the lady apologized saying “it’s slightly melted”. I should not have accepted it, it was a mess. The second time they served melted ice cream in a cup and thankfully I have a pic. This time the attitude was like “seriously? You came back again for melted ice cream?”

Our go to spot for ice cream in Frederick. They have a big menu with lots of different flavors and a variety of items like milkshakes, sundaes, cones, etc. The scoops are really big. They give out coupons sometimes and I use their rewards program to get a birthday treat and $5 off every once in a while. They also offer free pup cups for our puppies which comes with a scoop of vanilla ice cream and a milk bone treat. The drive thru is really fast or you can go up to the counter to order and sit outside on the benches or tables.

We've been going to this Bruster's location for years without issue, but recently the customer service was very poor, so it's not worth it anymore for us to visit this location. When the customer service is so poor, the quality of the ice cream becomes irrelevant. The staff here needs serious training on customer service. I'm glad we found another ice cream spot that has good customer service - we'll be taking our business there from now on!

Great experience the team that works here are fast and helpful if your not sure what to get ever flavor taste like it was made that morning!

I got a small scoop of ice cream in a cup, that tasted good, but was so small for what I paid for it and it was whipped full of air. There was hardly anything to it. I think I’ll go somewhere else when I want ice cream and get a little more value for my money.

This place makes best pistachio ice cream I have tried around the world

Visiting from Toronto and decided to give it a try while driving by. Some of the best ice cream we have ever had! Even had to make a second trip before our drive back to Canada.