Bruster's Real Ice Cream - Ice cream shop in Durham - 8200 Renaissance Pkwy #1002, USA

Always a fun time. Delicious treats and seasonal treats as well!!! Love the variety and all the creation options they offer! They even have something for vegans and sugar free options!!!

I arrived to this Brusters location where it was 5 till 5pm and the door was still unlocked but no on was at the counter. I don’t like to give bad reviews but i was greeted with a bad attitude and told that the employee didn’t care i had an expiring coupon or that it was still before closing time. If the store is open until 5pm then you should still be able to provide the service until then. Very unpleased with this encounter.

When we walked in we were greeted. It was a nice environment. We got brownie sundaes and apple dumplings with ice cream. I wasn’t a fan of the apple dumplings because they were a bit bland. Overall nice place.

Wow!! Just Wow!! I came in with my family in HOPES for a nice outing but it was NOT what I had hoped for. We just finished eating dinner at Tomato Jakes and thought it’d be nice to get icecream. THE CUSTOMER SERVICE WAS SO BAD. I’m not sure if that was the manager or assistant manager but the attitude was SO bad. Before she even got to us I could tell. I left and took my family down across the street to another icecream store. I will not spend my money here.

Really delicious ice cream with house made waffle cones. They offer a variety of sundaes, cakes, cones, and much more. The prices are on par with most other cremeries and the service was very good. The flavors were excellent. I slightly prefer Kilwins, but recommend Bruster's without reservation.

The Manager has a attitude problem; always looks salty. Real sour puss! Makes the ice cream taste bad. She needs customer service skills. Very expensive for half scoops. They will never get my money again.

My birthday was a few months ago, but it felt like I was celebrating again when I tried their birthday cake flavored ice cream. I'm a Wisconsin native so I prefer custard over ice cream, but Bruster's surprised me! It tasted exactly like birthday cake with ribbons of cake icing and sprinkles. It was a bit too sweet for my liking, but I would give it another try. I returned a few days later to try their vegan strawberry oat milk option, and I couldn't believe non-dairy options as good as this one existed! Each spoonful better than the last, I was in paradise! Unfortunately, I inhaled the strawberry flavor sooner than I could take a picture of it, but I'm certain I'll try it again. They offer several other options in terms of flavors and have outdoor seating available. This location is also near Southpoint Mall if you are looking to indulge before or after doing some shopping. I truly underestimated this place!

Came close to closing time and was waited on very professionally. The Shakes are thick but not too thick. You can taste the homemade ice cream well.