Brookstone Lodge - Hotel in Asheville - 4 Roberts Rd, USA

Made a last-minute reservation for a stopover while traveling and got a King Suite for ~$150 with a AAA discount. Oddly, the receipt we got the next day said it was ~$110. The card was charged the ~$150 that was quoted and we didn't need to get a reimbursement receipt so it was fine. The building looks like it's been there a bit but the room was fairly recently painted. Almost all the furnishings as well as the flooring appeared to be laminate so easy to keep clean and no disappointments found there. We tried a bagel, English muffin, and juice at the free breakfast but didn't care for any of it so we found a Dunkin' on our way out of town to tide us over 'til lunch. Staff were friendly. Checking in and out was easy. Didn't use the gym or pool. Free parking. Good, basic accommodations for a stopover.

Very fancy looking and clean. I love how even though it's literally right off the highway, it's tucked away and you'll miss it if you're not paying attention. Very friendly, helpful and knowledgeable staff. Plenty of free and reasonably priced soft and alcoholic drink options, snacks and personal care items available in the lobby so you dont have to leave. Clean pool. Awesome breakfast. Clean and updated rooms and bathrooms with the softest marshmallow cloud bed and pillows ever!!! The fancy shower with the high pressure water just as hot as you want it was absolute heaven!!! I didn't want to get out!

First of all, $236 for two queens and a twin sofa bed is a little steep. It said it sleeps six. It sleeps 5. We had to go buy an air mattress for our sixth person. Our desk person was very helpful and kind. Breakfast was good, but eating it while smelling the cleaner in the mop buckets was not. Our bathroom door would not close unless someone in the room pulled on the top part (it was a sliding barn door). The air conditioner it blew into the side of the bed, not out into the room. Definitely not worth what we paid, especially when it was advertised for $114.

This place was a great place to stay. Rooms were clean and staff, especially Leslie (sp?), was very helpful and accommodating to my needs as well as my family’s. Plenty of parking, I never had an issue finding a spot and they had plenty of those cart things to help with bringing your bags and luggage to the room.

This was our first time staying at Brookstone Lodge. The rooms were spacious and very clean. Everything looked new and fresh. The indoor pool was a nice treat after a day of traveling. Breakfast included cereals, yogurts, fruits, bagels, pastries, toast, eggs, sausage and gravy, coffee/hot chocolate, and waffle irons. I was slightly concerned about the noise next to the highway but we couldn't hear the traffic and slept almost 9 hours. We were about a mile down the road from downtown (highly suggest Wayside Bar and Grill for dinner!!!) Whenever we come back to Asheville, we will lodge here. Staff was very friendly and housekeeping definitely take pride in their work (they were so nice too!)

The bed and pillows were comfy. Hotel seemed clean. Breakfast was average. BUT. In the morning between 7-8 the water was shut off a couple times for over 10 mins each time. My daughter was in the shower with a head full of soap. No warning just no water. I went to desk. “We are doing some testing should be back on soon” ok wouldn’t it be more appropriate to shut the water off AFTER check out. And a man in the elevator told me there was a note in his bed that said “if you are reading this, they didn’t change your sheets either.

Friendly people. The hallway and first room smelled and felt "wet". Wet is the best way to describe it. They were very nice and let us switch rooms. MUCH BETTER smell. Sound proofing was just ok. We could hear the neighbors playing music via the bathroom vent. Sadly both ice machines were out of order. All and all it was ok. I would try them again.

Positive: easy access to highways and Asheville. Staff was very friendly and accomodating, the entire hotel was excetionally clean Negative: Room was very "hospital like". The coffee was probably the worst coffee that I have had, looked like chemical water and tasted terrible.